Guidance for firms on the fair treatment of vulnerable customers

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Covers a range of topics relating to mortgages and the wider housing market.

Savings

Covers issues relating to savings accounts and payments.

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Covers issues relating to the corporate governance and constitution of building societies.

People

People related matters such as talent development, apprenticeships and diversity.

Audit & Taxation

Internal and external accounting assurance and matters relating to tax.

Prudential Regulation

The regulation and supervision of firms to ensure their safety and soundness under the remit of the Prudential Regulation Authority.

The Housing loss prevention advice service
A new legal aid scheme to support borrowers at risk of repossession (member only content).
Data & Research

Mortgage & housing statistics

A wide range of statistics relating to the UK mortgage and housing markets.

Research Reports

Research, analysis and guidance about our members and the issues that affect them.

Savings statistics

Retail savings data including net receipts and deposits, ISAs and interest rates.

Sector Information & Performance

Operational and financial information about building societies. Includes AGM & financial results and remuneration details.

Statistical calendar

Submission and publication deadlines for BSA data and reports.

Read the February Market Update Report
MPC vote to hold rates as inflation and labour market conditions continue to ease
News & Insights

Blogs & Articles

News and views on topical issues from BSA staff and guests.

Press Releases

View our latest press releases and comment here.

Society Matters

The BSA's quarterly magazine covers whats happening in the world of building societies, credit unions and the wider financial services sector.

BSA Property Tracker

A quarterly survey that assesses consumer sentiment regarding the UK property market.

BSA Spokespeople

View biographies and download photos of the BSA's key spokespeople

Chancellor urged to reform Lifetime ISA and Help to Buy ISA in the Spring Budget
Events & Training

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View the latest webinars, training and other events open to members, associates and other stakeholders

BSA Annual Conference

View our latest BSA Annual Conference and comment here.

Past events & summaries

View our latest Past events & summaries and comment here.

Promoting your event via the BSA

Learn how to promote your event to the BSA's membership.

Featured event
Building Societies Annual Conference 2024
Help & Resources

Consumer Guidance

Find factsheets on mortgages, savings and the building society sector.

Track Lost Savings & Old Building Societies

Track building societies that no longer exists and get a link to its successor's website.

Mortgage Instructions

Find mortgage instructions and specific requirements setting out individual building society policies.

UK Savings Week

The UK Savings Week campaign aims to get people engaged in saving.

Workplace Savings Toolkits

Toolkits to develop Workplace Savings are available here.

Latest Help & Resource Update
Here you can find our publications, responses to consultation documents, mortgage instructions, statistics and sector job vacancies.
About us

About the BSA

Find out more about the BSA and the sector.

BSA Members

Contact details for each of our 49 members.

BSA Associate Members

Our Associate members include a wide range of companies from insurers, banks, accountants, solicitors, and other business suppliers to BSA members.

BSA Spokespeople

View biographies and download photos of our key spokespeople

Job vacancies

Vacancies for senior management, executive and other positions at the BSA and its member organisations

Associate Membership

Find out the wide range of benefits of joining the BSA as an associate member.

Latest About us Update
The Building Societies Association is the voice of the UK's building societies.

Policy & Expertise

Mortgages & Housing

Covers a range of topics relating to mortgages and the wider housing market.

Savings

Covers issues relating to savings accounts and payments.

Conduct Regulation

Covers developments in conduct of business regulation

Governance

Covers issues relating to the corporate governance and constitution of building societies.

People

People related matters such as talent development, apprenticeships and diversity.

Audit & Taxation

Internal and external accounting assurance and matters relating to tax.

Prudential Regulation

The regulation and supervision of firms to ensure their safety and soundness under the remit of the Prudential Regulation Authority.

The Housing loss prevention advice service
A new legal aid scheme to support borrowers at risk of repossession (member only content).
Data & Research

Mortgage & housing statistics

A wide range of statistics relating to the UK mortgage and housing markets.

Research Reports

Research, analysis and guidance about our members and the issues that affect them.

Savings statistics

Retail savings data including net receipts and deposits, ISAs and interest rates.

Sector Information & Performance

Operational and financial information about building societies. Includes AGM & financial results and remuneration details.

Statistical calendar

Submission and publication deadlines for BSA data and reports.

Read the February Market Update Report
MPC vote to hold rates as inflation and labour market conditions continue to ease
News & Insights

Blogs & Articles

News and views on topical issues from BSA staff and guests.

Press Releases

View our latest press releases and comment here.

Society Matters

The BSA's quarterly magazine covers whats happening in the world of building societies, credit unions and the wider financial services sector.

BSA Property Tracker

A quarterly survey that assesses consumer sentiment regarding the UK property market.

BSA Spokespeople

View biographies and download photos of the BSA's key spokespeople

Chancellor urged to reform Lifetime ISA and Help to Buy ISA in the Spring Budget
Events & Training

Upcoming events & training

View the latest webinars, training and other events open to members, associates and other stakeholders

BSA Annual Conference

View our latest BSA Annual Conference and comment here.

Past events & summaries

View our latest Past events & summaries and comment here.

Promoting your event via the BSA

Learn how to promote your event to the BSA's membership.

Featured event
Building Societies Annual Conference 2024
Help & Resources

Consumer Guidance

Find factsheets on mortgages, savings and the building society sector.

Track Lost Savings & Old Building Societies

Track building societies that no longer exists and get a link to its successor's website.

Mortgage Instructions

Find mortgage instructions and specific requirements setting out individual building society policies.

UK Savings Week

The UK Savings Week campaign aims to get people engaged in saving.

Workplace Savings Toolkits

Toolkits to develop Workplace Savings are available here.

Latest Help & Resource Update
Here you can find our publications, responses to consultation documents, mortgage instructions, statistics and sector job vacancies.
About us

About the BSA

Find out more about the BSA and the sector.

BSA Members

Contact details for each of our 49 members.

BSA Associate Members

Our Associate members include a wide range of companies from insurers, banks, accountants, solicitors, and other business suppliers to BSA members.

BSA Spokespeople

View biographies and download photos of our key spokespeople

Job vacancies

Vacancies for senior management, executive and other positions at the BSA and its member organisations

Associate Membership

Find out the wide range of benefits of joining the BSA as an associate member.

Latest About us Update
The Building Societies Association is the voice of the UK's building societies.

The BSA's response to this Guidance consultation was submitted on 4 October 2019 and can be found here - BSA response - Guidance for firms on the treatment of vulnerable customers

Guidance for firms on the fair treatment of vulnerable customers

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