Policy
Consumer Relations
This section is all about consumer policy matters. Building society customers, and other consumers looking for information about building societies should use the link to FAQs or Factsheets below.
Unfair Terms in Consumer Contracts
Contracts entered into by consumers must have contractual terms that are fair and expressed in clear, intelligible language.
Unfair Commercial Practices Directive
The Directive introduces a duty not to treat customers unfairly, in respect of non-contractual issues.
Lost Accounts
The BSA has a tracing scheme to reunite lost accounts with their rightful owners. The Governement has plans to give lost accont monies to good causes
Treating Customers Fairly
Building societies must treat customers fairly. One of the FSA's main roles is to protect consumers and the BSA has been helping to ensure this is achieved.
Financial Ombudsman Service
The Financial Ombudsman Service (FOS) was set up by law to resolve disputes between members of the public and financial institutions, including building societies.
