Building Societies Provide Superior Customer Service

Independent research commissioned by the Building Societies Association (BSA) shows that building societies provide better service and higher customer satisfaction than other financial service providers. Fact.

The GfK NOP Financial Research Survey found that at building societies, 71% of savers were extremely or very satisfied, compared to just 56% of people saving with all other institutions. When it comes to mortgages, 72% of customers were extremely or very satisfied at building societies, versus 62% who said the same of other providers.

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