[Jump to content]

Building Societies Association

Member's Login

Join | Forgotten Password

Publications

Booklet

Building societies: providing a better customer service

Contact: Andrew Gall
Date: 16 Feb 2009
 
Print page  |   Email 
This publication reviews the 2008 research commissioned by the BSA on levels of service experienced by customers at their bank or building society.

Download pdf version

Find your lost building society account

Seminars & workshops

Unsecured Lending Seminar - click for details

Arrears and Possessions seminar - click for details

Latest Press Releases

Mutual sector lending and savings figures for January 2010
01.03.2010

BSA welcomes removal of Northern Rock's 100% savings guarantee
24.02.2010

Buy to Let Regulation would fail, say the Building Societies Association
15.02.2010

Gross lending up 15% at building societies
01.02.2010

Newsbite

What next? House prices in 2010

January 2010

Wealth and Assets Survey

December 2009

National Commission calls for housing co-operatives in every community

November 2009

Remutualising the Rock does not mean the taxpayer loses out

October 2009

Savings Trends

September 2009

Claims of lenders profiteering from mortgages are overblown

August 2009

FSCS extension for merged societies welcome

July 2009

Does new capital compromise mutuality?

June 2009

BSA Annual Conference round up

May 2009

Newsbite Archive