Banking Code

We promise that we will act fairly and reasonably in all our dealings with you by meeting all the commitments and standards in this Code. The standards of the Code revolve around its key commitments, under which we promise that:-

• We will make sure that our advertising and promotional literature is clear and not misleading and that you are given clear information about our products and services.
• When you have chosen an account or service we will give you clear information about how it works, the terms and conditions and the interest rates which apply to it.
• We will help you use your account or service by sending you regular statements (where appropriate) and we will keep you informed about changes to the interest rates, charges or term and conditions.
• We will deal quickly and sympathetically with things that go wrong and consider all cases of financial difficulty sympathetically and positively.
• We will treat all your personal information as private and confidential, and operate secure and reliable banking and payment systems.
• We will publicise this Code, have copies available and make sure that our staff are trained to put it into practice.
• We will lend responsibly.