As a mutual organisation, Buckinghamshire Building Society believes that the fair treatment of its customers shall be integral to its corporate strategy.
To ensure that the fair treatment of customers is actively considered and promoted within the Society, we are committed to adopting the principles of the Financial Services Authority's "Treating Customers Fairly" initiative and we will ensure that the fair treatment of customers is taken into account within all policies and processes and is central to our corporate culture.
This will include, but not be restricted to:
Product design, sales and marketing - with fair, clear and not misleading information included in our advertisements and literature
Identifying target markets - looking after our existing and prospective members' interests and being open to their ideas on other products and services
After sales information and support service - including handling complaints promptly and fairly
The Society's Chief Executive is responsible for ensuring that there is clear allocation of responsibilities for developing and maintaining a fair treatment of customers' ethos across the business.
To help us provide the service you expect we welcome any suggestions on products and services offered by the Society.
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