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Our last 'Your Voice' took place on 2nd October 2008. To read the archive of our last web chat on the RDR, please click on the following link:
I took myself North on Tuesday to meet AIFA and AMI members in Scotland. Lunch in Glasgow and dinner in Edinburgh. It was cold, clear and picturesque. And a pleasure to be "home".
An important part of the job is getting out to get a feel for what issues are most important to members and let them know what we are doing to support them. We have Council, Boards and Working Groups who help us enormously, but we must stay close to our members.
The mood in scotland reflects the nation with one difference. They have
more faith in Brown and Darling than I have felt in other places. Perhaps as more of these people have met and know them, whereas down South we tend not to have.
The discussions majored on the RDR and what AIFA should and could do.
Finding and encouraging new talent for our industry was seen as crucial. Giving small firms assistance and a clear pathway to recruit, gain relevant qualifications and train and develop was a priority. In addition, promoting perception and levels of customer satisfaction in IFA's was seen as a role AIFA should be considering for 2009.
There was a real acceptance of the need for a general raising of standards in the industry and the desire to become a more qualified profession. People are still concerned that the CII has too strong a stranglehold on issues and there is a mistrust that we will not get real gains in losing the alphabet soup on qualifications and a simple set of standards that both the consumers and the industry can understand and promote.
Concerns on mortgage markets were also expressed with the freezing out of consumers with LTV of more than 80% being damaging to them and the industry. Also debated was the importance of well protected consumers who should be more attractive to lenders as they are more certain to have their repayments maintained and capital repaid. Perhaps we should not have slackened criteria and allowed less protection simultaneously. Good advice includes robust protection.
Wanted in both markets was a desire from members for us to be more proactive in talking about all the good things our best people do rather than being caught in the continual glare of the negative publicity of those that should never have been authorised to advise.
The good work on the value of advice and consumer trust is appreciated and whilst we have done well in getting this into the hands and minds of politicians, civil servants and others, the bigger challenge is to get this to the consumer press. We will need help on this.
Much lively and constructive debate from some very experienced advisers.
If there is a final message, when these meetings come to your area, they are worth the time. To be more aware, get to know others in your area and discuss shared issues and to network and develop more options.
Although FSA rather stole ABI’s thunder by launching the RDR on the same day as the 2008 ABI Savings Conference, this diary-clash did not prevent representatives from government, the opposition, industry and other stakeholder organisations from filling London’s Congress Centre recently to discuss the lowest levels of personal savings seen in the UK for 50 years.
Stephen Haddrill, ABI’s Director General, opened the conference by commenting that after 10 years promoting consumption, the government now recognises the importance of savings! Glancing around the hall, you could almost read the thought bubbles that began to materialise above delegates’ heads in cartoon-like fashion - ‘about time too’, ‘hurrah’, ‘at last’.
Stephen observed that, despite now being a very bad time for people to be without savings, many people are choosing to repay debt rather than save. In his view, our economic recovery must be re-built on long-term savings as these are what will provide the stock market with the equipment it needs to pull us out of the current recession. He is undoubtedly right on both observations, but what would conference conclude, I wondered, and what should consumers be encouraged to do? Spend or save?
The queues outside Northern Rock earlier this year were cited as evidence that people still do not trust or understand the UK compensation scheme and the theme of trust was continued by the next speaker, Otto Thoresen, Chief Executive of Aegon UK.
Otto called for a return to the ‘jam jar’ mentality and a cultural shift towards the savings habit. He called for the industry to put itself in its customers’ shoes and for people to be made to feel good about saving in the same way that they felt good about borrowing. Advisers, he declared, will be fundamental in bringing about this change of culture. Hurrah! Unequivocal recognition of the value of advice, I smiled as the hall emptied for lunch and Blackberries were awoken from their slumbers and quizzed eagerly for news of the latest RDR developments being announced just a short tube ride away across town.
More support for advice was offered by Chris Grayling, Shadow Secretary of State for Work and Pensions, who lamented the extra work caused for advisers by what he considered to be the undermining of the pensions system over the last ten years and the RU64 rule which, in his view, has stopped people from getting advice.
The keynote speaker, Economic Secretary Ian Pearson, referred in his speech to the Treasury’s two main concerns with regards to pensions – encouraging people to save and having the right range of products and guidance available for them –but inevitably the first question put to him during the ensuing Q&A session was ‘Well, what should we be doing? Spending our way out of the recession or saving?’ The answer was that pumping money into the economy was the right thing to do ‘at an aggregate level’ – it is up to individuals to decide what to do with their money.
So, as I stepped out of the Congress Centre into the chill November twilight and mingled with the ‘spenders’ out Christmas shopping in London’s West End, the overwhelming messages of the day were that the only certainty right now is uncertainty and that advice is fundamental if UK plc is to be put back on the road to recovery.
Unless you have been living in a cave for the last week, you can’t have failed to miss the publication of FSA’s long awaited Retail Distribution Review (RDR) Feedback Statement.
Needless to say AIFA is disappointed that FSA has appeared to have bowed to the pressure from the banking and insurer lobbyists with regards to the structure of the sales and advice regimes. The feedback statement fails to deliver the same clarity FSA put forward in its interim statement, instead setting out a muddy landscape of “independent advice” and “sales advice”. Consumers want clear blue water between those who are on their side and those who have an obligation to sell a product; the term “sales adviser” only leaves consumers none the wiser about the type of service they are receiving.
We are also angry with the proposed increases to prudential requirements; increases which are disproportionate and come at a time when IFA firms, like other small business, are struggling to cope with the economic turbulence. AIFA has yet to see any justification from FSA as to why this huge increase is being introduced and we will be strongly campaigning for them not to proceed.
Other additional and unnecessary costs may come in the form of the proposed Professional Standards Board. Now is not the time for new regulation or new regulators and the proposals for a new Standards Board threaten to cloud the regulatory scene and risk creating double jeopardy and double cost. We will continue to study these proposals and how they might work with existing arrangements, seek members` views and respond to FSA.
For want of a better phrase, the devil is in the detail. Elements of the feedback statement lack this detail and members should also note that this is not a finished product. We are entering a period of pre-consultation in the run up to formal consultation in June next year. So AIFA will be doing all we can to lobby for the best outcomes for consumers and for the IFA industry.
It should also be noted that the RDR feedback statement is not all doom and gloom. The removal of the provider from the charging structure should now remove any of the perceived bias that existed and allow the profession to move to a more positive method of remuneration at last. Another win for the industry is professionalism and the positive message this sends to consumers. We welcome the potential clarity surrounding the ‘alphabet soup’ of designations and the subsequent opportunity for the profession to enhance its standing, and expand our positive, trusted consumer image.
We will be producing a detailed analysis of the proposals for our members within the next week, and we are already considering a programme of research to strengthen our lobbying case.
Will the G20 Summit about to start in Washington arrive at a position strong enough to help the world economies turn a potentially long and painful recession into a shorter and shallower one? The Prime Minister yesterday met with several leading economists in New York as a showcase for his calls for tax cuts and a global spending stimulus. So what is the impact on the UK economy and those needing advice?
This has been a particularly bloody week for the UK as over 17,000 jobs have been slashed. While many are directly attributable to the Credit Crunch, some, such as in BT and Virgin can be seen as market restructurings. However, with RBS announcing plans to shed thousands of jobs, it looks like financial services has a significant amount of restructuring to go through too. This is even before the Lloyds TSB / HBOS deal is sealed - as the redundancies that will need to be driven through there will also be substantial if the promise savings are to be realised.
The two men responsible for running the tax-payers interests in those UK banks taken into "conservatorship" have now set out their role as they understand it. Far from being active, whip-hand holding, interventionist directors, they see their role as being one of protecting and creating value for tax payers. Indeed, they will have a more hands-off policy on executive remuneration policies than many would have expected - and this will certainly cause a degree of controversy, after all, where would these senior bankers go?
The G20 meets at a pivotal moment in history and the course of this recession will be determined by how this meeting goes. It may all seem distant from the day to day matters currently occupying most firms and members but its impact is enormous.
There are certain to be calls for change - not least of how the market is regulated. It is a well-worn track but we must keep repeating that further regulation of the retail market looks less than helpful. The UK system has been heavily regulated for years and we still find ourselves in the midst of the storm. We need more effective supervision, better risk management of regulatory risks, and a clearer focus on the big risks - and far less nit-picking, technical-foul, style regulation that has just added cost to good IFA firms for years.
On Friday I was at the London School of Economics to hear Shadow Chancellor, George Osborne outline the Conservative Party's view of the economy and what needs to be done to better manage it. Sir Howard Davies, ex-chairman of the FSA, is now the head of the LSE and it was an odd experience listening again to the man who set up and ran FSA for so
long. It brought back many memories - both good and some not so positive!
One of Osborne's most interesting points was that the Government talks about borrowing more to buy the country's way out of a recession. The key consideration is simply how much we need to borrow (the "golden rules" having been set aside). Yet Osborne reminded the audience that there comes a time when the real question is not how much do we need to borrow - but how much will others lend? Citing his discussions with previous Chancellors, Osborne drew on the experience of history, in making a telling point that at some stage creditors will be in short supply!
Given that the current crisis started in poor credit management and a miss-alignment of good and bad debt, I think the point was well made.
After the speech, I had the opportunity to follow up with him on some of the issues members now face. I asked what the Conservative Party planned to do, if elected, to help smaller businesses. Would they, for instance cut the rate of corporation tax for smaller firms? It is a sad state of affairs that corporation tax for the largest firms has been reducing when, at the same time, it has been doing exactly the opposite for the smallest ones! The last round of tax cuts for big firms seems to have been funded by an increase in the tax burden for smaller ones. Yet over 50% of people now work in small businesses. Osborne stated the Conservative Party's desire to address this situation and promised to raise it as an issue in Parliament in the coming weeks. I feel a political row approaching!
I also asked what the Conservative Party would do to encourage the Bank to be bolder in cutting interest rates. My own feeling is that the disparity between US and UK rates is too large - they cut faster and sooner than we have and are seeing the benefit of it. I believe the Bank should be bold and should send a positive message to the market and cut rates substantially. This may not be Mervyn King's promised dullness but timidity is not an attribute welcome on this journey. Osborne's view was that the MPC must be independent but he also found the difference between American and UK rates substantial.
Members will be pleased to note the positive response we received but the comedic highpoint of the proceedings was when Davies introduced "a man who has been in the news a great deal recently, not always for positive reasons, but he has apologised and so that draws a line under those events... It gives me great pleasure to introduce Jonathan Ross, I mean George Osborne!"
In my time as Director General, I have worked to ensure that AIFA has good, businesslike relations at all levels of the Conservative Party. The success of this approach will stand us in good stead as, and when, there is a change of government. So this blog comes from the Conservative Party conference, where I've been meeting with several shadow ministers to put across the value of independent financial advice and the role of the IFA profession.
I met with Philip Hammond MP, Shadow Chief Secretary to the Treasury, for a lengthy briefing meeting where we discussed the current state of the markets, the credit crunch and its impact on consumers, firms, and the growing need for advice. We talked about the need for concerted action across the European member states to fix the crunch - and the need for a better approach to European regulation. It has always been AIFA's view that regulation should be the last resort not the first tool reached for from a government's toolbox. Given that 70% of new regulatory proposals spring from Brussels, it is essential that the UK makes its presence felt and views known on better regulation. Given the state of the markets, it is widely expected that Brussels will call for more, and heavier, regulation of financial markets, this will increase costs on firms. My view, plain and simple, is not that we have had a deficit of regulation - but that it has been ill-focused regulation. Rather as confusion comes from being given too much data and too little information, we have seen over-regulation of the wrong things. This has produced activity and the illusion of efficacy.
I also had the opportunity to meet with Mark Hoban MP and Justine Greening MP, both Shadow Treasury Ministers. Mark is well known to members, having spoken at several AIFA events over the last couple of years. Our discussions focused on advice, the Retail Distribution Review, and the impact of the downturn on firms. There was a genuine interest to hear how IFAs are advising clients, who risk seeing investments tumble in value, and who may start to complain unless the long term nature of investing is set out for them.
Nigel Waterson MP holds the Shadow brief for Work and Pensions and is now a recognised expert on the pensions market. We discussed the difficulty IFAs face around contracting out advice, advice on pensions in the group market, and, of course, the journey toward Personal Accounts. There are fewer issues of such long term importance, where advice is of such note, and the Conservative Party has shown itself eager to hear AIFA's views.
During the Conference I've also met with Mark Francois MP, who is Shadow Minister for Europe. We had a long discussion on the implementation of MiFID and the likely review of the IMD. Worryingly, I hear that Brussels will have a review on the failings in regulation that have led to the current turmoil.
I met Alan Duncan MP, Shadow Secretary of State for Business, Enterprise and Regulatory Reform. Over lunch we discussed the need for greater access to financial advice, the markets, and what policies are needed to address the issues we face.
The conference still has a few days to run but I've already secured follow up meetings to provide more details on the subjects discussed.
AIFA is most successful not when we respond to the regulatory ideas of others but when we are helping to shape the ideas that build public policy - as it is policy that works its way into the shape of future regulation. By lobbying the politicians we can help protect the long term business interests of members and so deliver lasting member value.
Click here to download the latest Publications from AIFA
The Future of Retail Financial Services
Consumer Trust in Financial Services
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