Arrears handling

24 July 2020 at 9.30am

This bespoke virtually presented course, in partnership with the Chartered Insurance Institute (CII), is designed to help navigate the ever more complex area of arrears handling.

There is an expectation that lenders should not take a one size fits all approach and that arrears handlers should tailor solutions for customers in arrears based on an individual assessment, which takes into consideration all aspects of their situation.

This course will give an overview of regulatory requirements as well as a basic understanding of the legal process of repossession.  In addition, the regulator expects an arrears handler to be able to identify vulnerable customers, deal with them in an understanding and sensitive way and take into consideration their vulnerability when discussing missed payments on their accounts.

The course has been updated to reflect the impact of Covid-19 on arrears functions now and in the future.

DESIGNED FOR:
Arrears and possessions case handlers and team leaders and to support societies upskilling non-arrears professionals to deal with higher volumes of customer contact due to the impact of Covid-19 (call handlers and support staff).


Timings:
The course will take place over two 90-minute sessions:
09.30 - 11.00
Break (30 mins.)
11.30 - 13.00

Cost:
£325 (VAT exempt) - BSA Members/Associates only
Online payment by credit card only.

Register:
Registration is via the online form only.
Due to the nature of the training, places will be limited to 16 people per course.

Further dates will be arranged (subject to demand).

Programme:

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