This seminar will explore effective ways to embed an arrears and forbearance process which ensures, taking account of the FCA’s expectations, that you have the tools and techniques to deliver consistently fair outcomes for your customers, based on their individual circumstances.
Through listening to industry expert speakers and engaging in discussions with your peers in the industry, you will go away with the knowledge and tools to help you develop a proactive and forward-looking strategy within your business which effectively engages borrowers in financial difficulty.
This seminar will look at the fair treatment of vulnerable customers whilst exploring over-forbearance and navigating the legalities of possessions in order to satisfy the courts and regulator whilst achieving the best outcome for the customer.
Who should attend?
This event is aimed at those looking after an arrears function as well as executives in customer service and operations roles. It is also likely to be of interest to those in compliance and conduct risk roles.
Central London (venue to be announced)
09.30 for a 10.00 start; concluding approximately 16.00
£350 VAT exempt - BSA members/associates only
To secure a place in advance of the programme being available please register online.