Conduct 2018 - Your customers and members

18 September 2018, London

Our Conduct 2018 programme continues with three events in September and November examining conduct from all practical aspects – your customers, your regulators, and your people.  

The next in the series - Your Customers and Members, in conjunction with Allen & Overy LLP, examines conduct from the consumer’s point of view, answering key questions including:

- What are key risks to your customers?  
- What are the most effective ways to communicate with your customers?  
- How can you achieve fair customer contract terms?  
- What are the rights and needs of vulnerable customers?  
- How can you avert complaints and, if they do happen, deal with them fairly and efficiently?

BSA guide: TCF... Now

At a time when nearly all BSA members are flexible portfolio with the FCA but there is great focus on culture and customers, the BSA is preparing a practical guide to help BSA members conduct TCF reviews. 
TCF... Now will be published on 18 September and a copy will be included in the event pack.

Very informative, useful and practical event.  Content and structure was excellent. So glad I attended.
One of the best seminars on conduct risk I have attended.  All presentations were excellent, well presented and relevant.
Feedback from our Conduct 2018 event in May 

Who should attend?
The event will be of interest to senior managers, risk, compliance, legal, complaints and product practitioners.

Allen & Overy LLP, One Bishops Square, London E1 6AD

BSA members/associates - £350 per delegate (VAT exempt)
20% discount will apply if attending two or more Conduct 2018 events (cannot be applied retrospectively)

To secure your place, please register online.

Detailed programme (PDF format):

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