Looking after customers who are in vulnerable circumstances and need some extra help to run their finances continues to be a high profile issue for financial services. Building societies and credit unions have been pioneers in providing support for these customers but expectation from regulators, consumer groups and customers themselves are increasing so no organisation can stand still.
This seminar is a chance for individuals with responsibility for supporting customer vulnerability in all its forms to share ideas/best practice to help them review and improve how they support their vulnerable account holders and to network with others facing the same challenges.
The event will feature input from the regulator and the academic community plus insights from other business sectors as to how they are tackling this issue.
The programme of speakers will be confirmed shortly although we expect to cover the following topics:
• The FCA’s future approach to vulnerable customers
• 3rd party support – taking up the regulator’s challenge
• Supporting consumer vulnerability in the utilities sector
• Identifying and supporting customers with decision-making limitations
• Supporting mental health in the workplace
Kings College (Strand Campus), London WC2
Delegates attending at: £95 per person (VAT exempt)
The cost includes course documentation, lunch and refreshments
To register please either complete the online form below or email Christie Sharp.