Industry response

CP21/4: Funeral Plans: Proposed Approach to Regulation

BSA response

The BSA supports the FCA's regulation of the funeral plan market.

We entirely agree with the FCA's stated objective to improve outcomes for customers, with better value products, better sales practices and better controls in place.  There is clear evidence of harm to consumers, which needs to be addressed, and certain market participants have adopted practices leading to poor outcomes for some consumers.

Read the full response here.


Elaine Morton

Head of Legal, Conduct Risk & Compliance

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