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The voice of building societies
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In September The BSA held its second research symposium, kindly hosted by Cass Business School, London.
A major theme of the day was diversity in financial services, but of corporations rather than people.
We heard from researchers developing analyses on how diversity can be defined and measured, and why it matters.
10-years ago this month Lehman Brothers collapsed and the financial crisis began in earnest. A decade on, Mike Regnier, Chief Executive of the Yorkshire Building Society and BSA Deputy Chair gives the Society's perspective on what followed, the strategic strength that comes from focusing on the interests of members and the crucial role that building societies have played in supporting the UK economy since.
In January the BSA commissioned YouGov Plc to conduct independent consumer research into customer service levels at building societies and other financial service providers.
Two key awards at this year's British Bank Awards were scooped up by building societies.
Nationwide Building Society won the award for best mortgage provider, whilst Vernon Building Society was named the best savings provider, beating a whole host of leading UK, international and online financial service providers.
In early January KPMG announced the launch of their Building Society Dashboard, which is now available online. It’s the culmination of a number of months of intense activity that will help to develop better user experiences starting off with the ability to view, compare and analyse over 100 KPIs from the UK’s 44 building societies.
The National Audit Office’s recent stock take of England’s housing landscape provided further evidence (for anyone still requiring it) why the Government badly needs to get a handle on country’s housing crisis.
It’s no exaggeration to say that politically buy-to-let has fallen out of favour. Warnings from the Financial Policy Committee (FPC) over the last couple of years about the risk buy-to-let landlords could pose to the wider housing market manifested in major taxation changes last year designed to make buy-to-let less attractive.
This week in a fascinating speech entitled “Umbrellas don’t cause rain”, Monetary Policy Committee (MPC) member Gertjan Vlieghe set out the MPC’s case for its current approach to monetary policy and, in particular, the setting of very low interest rates.
The BSA and Loughborough University School of Business and Economics, welcomed the new (second) intake onto the first year of their Leadership & Management MSc in mid-October. This three-year programme covers key topics to grow internal leadership talent, from financial management to leadership and change - all with a customer-ownership/mutual twist.
Building societies are dominating the top-end of independent best buy tables when it comes to consumers preferred savings accounts and mortgage providers. Fairer Finance is an organisation which helps consumers to find a bank or building society that offers a good service, not just a good rate.
An innovative partnership between Newcastle Building Society and Stockton Borough Council saw the opening of a branch of the building society within a local town library last month. Locals, library visitors and customers gave the move a ‘thumbs up’, praising the convenience of locating a branch in a library, and supporting the continued provision of local services in the process.