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BSA blog

News and views on topical issues from BSA staff and guests.

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Building societies lead the pack on customer service

19 February 2018

Building societies often say they offer superior customer service, but how do they actually compare to other financial service providers, and how are they able to beat the banks and offer competitive products at the same time?

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We catch up with the sector’s recently appointed CEOs

12 February 2018

Originally published in Society Matters magazine

It is interesting to learn how senior leaders come to our sector: what was the initial attraction and why do people tend to stick around or return? With that in mind, we spoke to some of the newest building society CEOs –who all took up their role in 2017.

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Guest blog: New home quality with modern methods of construction

09 February 2018

Originally published in Society Matters magazine.

Graham Sibley, NHBC Market Development Manager weights in on the longevity of modern methods of construction(MMC)  versus traditional builds

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Guest blog: Right channel, right time

05 February 2018

Associate Knowledge: Guest blog from Paragon Customer Communications.

The choice between online and offline communication can be a confusing one, but getting it right is critical to customer engagement...

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