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News and views on topical issues from BSA staff and guests.
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28 January 2021
A new survey by YouGov shows that the proportion of people who strongly agree that they prefer to deal with businesses that have a record of good conduct has doubled compared to four years ago.
Independent research carried out online by YouGov on behalf of the Building Societies Association in January shows that customers of building societies continued to receive market leading customer service throughout the pandemic.
26 January 2021
Originally published in Society Matters Magazine.
By Michaela Bygrave, MSc MRICS, Pointe Michel Ltd
20 January 2021
In this blog, Andrew Haigh, CEO of Newcastle Building Society explores the future of retail banking.
19 January 2021
Originally published in Society Matters magazine
By Steve Carruthers, Principal Consultant (Lending), Iress
12 January 2021
Guest blog by BSA Associate, TPT Retirement Solutions
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