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BSA blog

News and views on topical issues from BSA staff and guests.

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Consumer appetite for good business behaviour doubles in four years

28 January 2021

A new survey by YouGov shows that the proportion of people who strongly agree that they prefer to deal with businesses that have a record of good conduct has doubled compared to four years ago.

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Building societies continue to provide market leading customer service and support their communities during Covid-19 pandemic

28 January 2021

Independent research carried out online by YouGov on behalf of the Building Societies Association in January shows that customers of building societies continued to receive market leading customer service throughout the pandemic.

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Meeting BAME housing need with custom and self-build

26 January 2021

Originally published in Society Matters Magazine.

By Michaela Bygrave, MSc MRICS, Pointe Michel Ltd

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Guest blog: The Future of Retail Banking

20 January 2021

In this blog, Andrew Haigh, CEO of Newcastle Building Society explores the future of retail banking.

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"The species that survives is the one that is able best to adapt"

19 January 2021

Originally published in Society Matters magazine

By Steve Carruthers, Principal Consultant (Lending), Iress

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