COVID-19 (coronavirus)

Information and support for customers

Building Society and Credit Union COVID-19 information pages

COVID-19 information pages from all UK Building Societies and BSA Credit Union members

View Building Society and Credit Union COVID-19 information pages

Government guidance for those who are close to moving house or looking to buy or sell a home

The Government has issued detailed guidance for those who are close to moving house and those who are looking to buy or sell a home at this difficult time.

View Government guidance for those who are close to moving house or looking to buy or sell a home

Lenders to give three month mortgage extension

To help home movers impacted by Covid-19, mortgage providers will give customers who have exchanged contracts the option to extend their mortgage offer for up to three months to enable them to move at a later date.

View Lenders to give three month mortgage extension

BSA Conference 2020 postponed

It is with deep regret that we have made the decision to postpone the BSA Conference.

View BSA Conference 2020 postponed

Statement on Access

Banks, building societies, the Post Office and credit unions are working closely with the FCA, the Prudential Regulation Authority and HM Treasury to maintain branch access for essential services (such as counter services or supporting a bereavement), balancing the needs of their customers with the safety and welfare of staff.

View Statement on Access

Banking and Finance industry pledges support for customers

The banking and finance industry remains committed to supporting all customers who are impacted directly or indirectly by COVID-19 and has announced a series of measures to help them during this time.

View Banking and Finance industry pledges support for customers

Mortgage lenders announce further support for homeowners and landlords

Lenders representing banks, building societies and other specialist lenders have come together to announce additional support for homeowners and residential landlords.

View Mortgage lenders announce further support for homeowners and landlords