COVID-19 (coronavirus)

Information and support for customers

Statement on Access

Banks, building societies, the Post Office and credit unions are working closely with the FCA, the Prudential Regulation Authority and HM Treasury to maintain branch access for essential services (such as counter services or supporting a bereavement), balancing the needs of their customers with the safety and welfare of staff.

View Statement on Access

Banking and Finance industry pledges support for customers

The banking and finance industry remains committed to supporting all customers who are impacted directly or indirectly by COVID-19 and has announced a series of measures to help them during this time.

View Banking and Finance industry pledges support for customers

Mortgage lenders announce further support for homeowners and landlords

Lenders representing banks, building societies and other specialist lenders have come together to announce additional support for homeowners and residential landlords.

View Mortgage lenders announce further support for homeowners and landlords