MoneyLIVE Building Societies

20 September 2022

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THIS EVENT HAS BEEN RESCHEDULED.

Due to the national rail and tube strikes planned across the UK on the w/c 21 June, we have taken the difficult decision to postpone MoneyLIVE Building Societies. We believe that in order to guarantee a high-quality event and avoid the severe disruption, it is the most considered option. Whilst we appreciate the strike could still be called off, it looks very unlikely and the uncertainty that the situation is creating means we feel it is better to make this decision now.


The BSA is the industry partner of MoneyLIVE Building Societies - a one day, face to face event taking place on 20th September in Birmingham.

The programme provides an opportunity for building societies to collaborate (within the bounds of competition law), problem solve and share learnings in a series of interactive workshops throughout the day. 

To celebrate our partnership, we have a limited number of complimentary tickets to give away to our members. APPLY HERE FOR YOUR COMPLIMENTARY PLACE >>> 

Workshop structure 

Step 1: Introductions - Meet your fellow workshop attendees
Step 2: Presentation - Hear a case study or presentation from an industry pioneer
Step 3: Moderated Discussion - Get stuck in to the moderated discussion featuring team brainstorms, problem-solving scenarios and healthy debate

You will be joining 100 or more of your peers across the day.

Workshop overviews

Rethinking the building society business model
Speaker: Des Moore, Chief Executive Officer, Cumberland Building Society  

Operational resilience  
Speaker: Emma Mansfield, Head of Operational Resilience, Nationwide Building Society

Towards the data-driven building society  
Speaker: Ben West, Head of Business Development, London Mutual Credit Union

Leveraging the benefits of mutuality
Speaker: Claire Tracey, Chief Sustainability and Strategy Officer, Nationwide Building Society

Tailoring your approach to digital transformation
Speaker: Mark Ford, Chief Operating Officer, Teachers Building Society

Multichannel experiences: re-imagining customer engagement
Speaker: Natalie Balderson, Head of Distribution Operational Effectiveness, Skipton Building Society

Engaging a new generation of customers
Speaker: Iain Kirkpatrick, Interim Chief Customer Officer, Nottingham Building Society  

Digitalising mortgage journeys
Speaker: Brendan Crowshaw, Head of Mortgages & Savings Distribution, Vernon Building Society  

Competing in a mobile-first world
Speaker: Geraldine Maringo, Chief Product Owner for mobile, Nationwide Building Society

Reimagining the branch: who, what, where?  
Speaker: Stuart Fearn MBE, Head of Customer Contact, Newcastle Building Society

Further information can be found here.

We hope to see you there!

Please note: Tickets will be allocated on a first come, first served basis and at the discretion of the event organisers.

MoneyLIVE Building Societies has been rescheduled to Tuesday 20 September, and will take place at The Studio, 7 Cannon St, Birmingham B2 5EP.

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