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Building society member engagement

Factsheet,
Contact:
joseph thompson,
Last updated:
21 January 2019

There are a variety of ways that members can engage with their building society. This includes joining member panels, attending and voting at the Annual General Meeting, or coming along to one of the many events held by building societies such as a 'meet the directors' event...

Building societies lead the pack on customer service

Blog,
Contact:
joseph thompson,
Last updated:
19 February 2018

Building societies often say they offer superior customer service, but how do they actually compare to other financial service providers, and how are they able to beat the banks and offer competitive products at the same time? How do building societies compare? The best w...

Building societies remain top for customer service

Blog,
Contact:
joseph thompson,
Last updated:
30 January 2019

Independent research carried out by YouGov between 11- 14 January 2019 shows that building society members receive better service compared to customers of banks and other providers. Nearly 9 in 10 (89%) of building society customers say their provider offers good customer ser...

The building society sector posted strong results for 2018. This continues the trend of strong performance by the since the end of the financial crisis. Net lending by building societies (gross lending minus repayments) was £17.9 billion in 2018, up 12% on 2017 and a 39% mar...

Building societies score highest for customer service

Blog,
Contact:
joseph thompson,
Last updated:
25 July 2019

The latest results from YouGov reveal that building society customers receive better customer service compared to customers of banks and other providers. In July nearly 9 in 10 (89%) of building society customers say their provider offers good customer service. This is unchan...

Building societies are important to local communities, say consumers

Blog,
Contact:
joseph thompson,
Last updated:
26 May 2020

Originally published in BSA Society Matters magazine . A recent survey revealed that 71% of building society members agree that their provider is an important part of the local community – compared to just 48% of banks and other financial service provider customers. B...

Building societies remain an important part of the community during Covid-19 lockdown

Blog,
Contact:
joseph thompson,
Last updated:
05 August 2020

Independent research carried out online by YouGov on behalf of the Building Societies Association in July shows that 70% of building society customers see their society as an important part of the community compared to just 50% of customers of banks and other providers. B...

Independent research carried out online by YouGov on behalf of the Building Societies Association in January shows that customers of building societies continued to receive market leading customer service throughout the pandemic. The results are more or less unchanged compare...

Unnoticed among the run of other major world events, the Treasury's important consultation on the second phase of its review of the future of financial services regulation post-Brexit has drawn to a close after four months. The BSA has warmly welcomed, and supports, HMT’s sen...

Building societies supporting green finance initiatives

Blog,
Contact:
joseph thompson,
Last updated:
11 February 2021

First published in Society Matters magazine - Winter edition With energy efficiency taking centre stage more and more, building societies can play their part in contributing to greener housing and finance.  Here we have a quick round up of what some societies are doing...

Guest blog: Green finance can transform retail financial services post-Covid

Blog,
Contact:
joseph thompson,
Last updated:
16 February 2021

Guest blog by Robin Penfold, partner at BSA Associate law firm TLT The retail financial services sector has played a key part in supporting customers during the Covid-19 pandemic.  At the peak of this global event, over 1.6 million mortgage payment holidays were offered t...

Guest blog: Is this the moment to rethink our approach to affordable housing?

Blog,
Contact:
joseph thompson,
Last updated:
02 February 2021

Originally published in Society Matters magazine. By Matt Bartle, Director of Products, Leeds Building Society   Events of recent months have reminded us all of the value we place on our homes and communities, and reinforced how mutual support among colleagues, fri...

Guest blog: Water will shape the future of our civilisation

Blog,
Contact:
joseph thompson,
Last updated:
09 February 2021

Originally published in Society Matters magazine By Graeme Winser and Michael Lawson, Directors, Property Risk Inspection   Climate crises have happened before. Some 3,000 years ago the late Bronze age collapse took just 50 years and saw multiple empires and kingdo...

How coronavirus is affecting the housing market

Blog,
Contact:
joseph thompson,
Last updated:
04 February 2021

Originally published in the Winter edition of  Society Matters magazine  (December 2020) . By David Plumtree, Chief Executive Connells Group Estate Agency   Pent up demand for housing during lockdown was unleashed when restrictions were lifted, buoyed by a stamp dut...

House Price - Earnings Ratio

Document,
Contact:
joseph thompson,
Last updated:

A measure of housing affordability