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by the following authors: 'Andrew Gall'

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Consumer appetite for good business behaviour doubles in four years

Blog,
Contact:
andrew gall,
Last updated:
28 January 2021

A new survey by YouGov shows that the proportion of people who strongly agree that they prefer to deal with businesses that have a record of good conduct has doubled compared to four years ago. This year 40% of people strongly agreed that they prefer to deal with businesses ...

Reinvigorating Communities

Industry publication,
Contact:
andrew gall,
Last updated:
24 May 2019

Building societies' social purpose in action This report demonstrates why building societies and credit unions put such an onus on their role in their communities. This includes providing valued services and skilled employment, working with and supporting local instituti...

Report: Beyond Age and Income

Industry publication,
Contact:
andrew gall,
Last updated:
23 September 2019

A report written by Toynbee Hall with support from the Building Societies Association This research challenges the common assumption that people naturally save more as they get older and earn more. Building on Toynbee Hall's qualitative study (Packman 2017), previously...

Rebuilding Business for Society

Industry publication,
Contact:
andrew gall,
Last updated:
29 September 2020

This report discusses how a greater variety of business ownership models can better meet society’s needs, how ownership determines who gets the value created by the business, how culture is shaped, purpose is delivered, and the business environment that is needed to supp...

Employee Survey

Page,
Contact:
andrew gall,
Last updated:
27 September 2019

We would like to ask you some questions about the organisation where you work. Q1)  We would like you to allocate 100 points between the groups below, giving the group that receives most of the value created by the organisation you work for the largest proportion of the ...

The building society difference

Article,
Contact:
andrew gall,
Last updated:
07 March 2017


Better interest rates

Article,
Contact:
andrew gall,
Last updated:
26 July 2018

The low interest rate environment that has prevailed since 2009 has been challenging to all financial institutions. However, independent bodies that monitor interest rates across the market have recenlty highlighted the generally superior rates on offer at building societies...

Complaints handling

Article,
Contact:
andrew gall,
Last updated:
15 March 2018

Sometimes things do go wrong, but official complaints statistics suggest that building societies are better at dealing with issues than other providers.   Building societies had a disproportionately small number of new complaints. Data from the FCA, for example, shows ...

Conduct

Article,
Contact:
andrew gall,
Last updated:
27 February 2018

Fines levied by the Financial Conduct Authority for misconduct have been disproportionately on high street banks and other financial services firms, with very few levied on building societies. From 2010 to 2017, building societies have accounted for just 0.2% of all fines. ...

Customer service

Article,
Contact:
andrew gall,
Last updated:
23 July 2020

Independent research shows that building societies consistently outscore banks on various measures of customer service . Some of the main results are summarised in these charts, showing that customers of building societies think more highly of their provider than do custome...

Role in local communities

Article,
Contact:
andrew gall,
Last updated:
24 March 2017

  All building societies have their headquarters outside the city of London , and are deeply involved in the regional economies where they are based. The important role that building societies play in their local economies in terms of employment, investment and community i...

Stability

Article,
Contact:
andrew gall,
Last updated:
26 June 2019

Building societies have tended to have lower but more stable levels of profitability than the major UK banking groups , reflecting both their focus on offering members better rates and also the lower risk profile of building societies’ business. Building societies also a...

Supporting homebuyers through the recovery

Article,
Contact:
andrew gall,
Last updated:
24 February 2018

Looking at mortgage lending activity over the last 15 years shows the dramatic reduction in mortgage lending across the market in 2008/9, but also that over the last few years building societies have been much quicker than other lenders to increase their net mortgage lending...

The Individual's Savings Decision

Article,
Contact:
andrew gall,
Last updated:
19 March 2007

The BSA commissioned research to examine what causes people in seemingly similar situations to come to different savings decision. “I can’t afford to” is a phrase often used when people are asked why they don’t save; but why do some people save more and others save les...

BSA responds to Government's consultations on banking reform and the future of building societies

Industry response,
Contact:
andrew gall,
Last updated:
18 September 2012

The Government White Paper 'Banking Reform: delivering stability and supporting a sustainable economy' , published on 14 June 2012,set out the Government’s detailed proposals for implementing the recommendations of the Independent Commission on Banking (ICB), to fundament...