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Guest blog: Seamless communication for AGMs

Contact:
peter toole,
Last updated:
16 April 2018

How can building societies ensure they are engaging with customers for an AGM? For some societies the AGM ‘season’ has just finished, however, depending on the complexity and size of your member communications, planning for 2019 may only be a few months away before th...

While the advance of technology can sometimes bring new challenges and potential risk, the balance can be outweighed and used to deliver engaging and interactive experiences for members which simply weren’t possible a decade ago. You may have heard about the recent trend for...

Cybercrime is the second biggest challenge facing the UK financial sector [1] . With a global impact of over $450 billion a year, it is critical that financial organisations are able to respond quickly when events such as security breaches occur. Of significant importance is ...

Guest blog: Innovative service with a transforming mindset

Contact:
peter toole,
Last updated:
22 April 2020

In today’s fast moving, competitive financial landscape, only the most innovative service companies can hope to succeed. Building societies, therefore, remain steadfast in their focus on investing in the foundations of their digital infrastructure and improving the customer...

Developing the digital infrastructure for an evolving member mindset

Contact:
peter toole,
Last updated:
23 October 2020

Originally published in BSA Society Matters magazine Peter Toole, Strategic Relationship Director, Paragon Customer Communications How are building societies implementing new innovative approaches to communications and enhancing the customer experience? It is no secr...