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Banks and building societies understand that it is sometimes necessary for a customer’s account to be handled by another person.
This guidance explains how a person can manage a bank or building society account on another person’s behalf. It describes the circumstances...
To help building societies and other essential services firms, understand the challenges customers are currently facing and how to help, the Money and Mental Health Policy Institute has published a set of urgent Covid-19 mental health customer service standards . These are ...
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