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Following requests from members to provide training on recognising and responding to vulnerable customers the BSA has linked up with the Samaritans to launch a bespoke online vulnerability training course for members who don’t have in-house capability to deliver this. This...
To help building societies and other essential services firms, understand the challenges customers are currently facing and how to help, the Money and Mental Health Policy Institute has published a set of urgent Covid-19 mental health customer service standards . These are ...
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