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Improving the vulnerable customer bereavement journey

Event,
Contact:
jessica metelski,
Last updated:

Improving your customer bereavement journey can enhance your mutuality mission and your lending potential.  See how the latest cloud-based technology can create a much-improved experience for this important vulnerable customer journey. Learn how and why this vulnerable...

MoneyLIVE Building Societies

Event,
Contact:
raffaella patmore,
Last updated:
19 May 2022

The BSA is the industry partner of MoneyLIVE Building Societies - a one day, face to face event taking place on 21 June in Birmingham. The programme provides an opportunity for building societies to collaborate (within the bounds of competition law), problem solve and s...

Building societies at the heart of their communities

Industry publication,
Contact:
simon rex,
Last updated:
06 July 2010

Based on a survey of societies conducted earlier this year, the BSA has written a report entitled Building societies at the heart of their communities which explores societies' charitable activities within their local communities. The report finds that building socie...

Conversations with members

Industry publication,
Contact:
simon rex,
Last updated:
21 January 2010

This is the fourth edition of this report from the BSA, and it seeks to investigate current practices in member engagement at building societies and to share innovations and ideas that have been successful. The report presents the progress building societies have made over...

Promoting Corporate Diversity in the Financial Services Sector

Industry publication,
Contact:
simon rex,
Last updated:
27 September 2010

The BSA has supported the publication of a research report by The Oxford Centre for Mutual and Employee-Owned Business, Kellog College, Oxford (commissioned by Mutuo). The Report calls for the Government to promote mutuals in order to aid economic stability in the financial...

Guest blog: The future of cash - the vinyl of the banking industry

Blog,
Contact:
wayne duke,
Last updated:
06 October 2020

Ahead of his appearance at the BSA's Digital Mutual  on the 3rd and 4th November, Wayne Duke, principal architect at Sopra Banking Software, discusses the similarities between banking and the music industry. Could a push for digital services in banking compliment rather than...