Looking after customers who are in vulnerable circumstances and need some extra help to run their finances continues to be a high profile issue for financial services. Building societies and credit unions have been pioneers in providing support for these customers but expectation from regulators, consumer groups and customers themselves are increasing so no organisation can stand still.
The highlight of this year’s seminar is the presentation by the Lending Standards Board of results from the BSA Vulnerability Review. Other topics include the FCA’s new guidance for firms on fair treatment of vulnerable customers, sessions on supporting customers with mental health challenges and victims of economic abuse as well as perspectives from other sectors.
Equally important, this seminar is a chance for individuals with responsibility for supporting customer vulnerability in all its forms to share ideas / best practice to help them review and improve how they support their vulnerable account holders and to network with others facing the same challenges.
09.30 for a 10.00 start; concluding at 15.30 (approx.)
etc venues Marble Arch, London W2
Delegates attending at: £175 per delegate (VAT exempt)
Cost includes course documentation, lunch and refreshments
This event is fully booked. Please email Christie Sharp to be added to the waiting list.