• calender-icon Event
  • Mortgages & Housing
  • Posted: 11 Jun 2024

Collections and Recoveries Training (September)

24 - 26 September 2024


Book your place
  • Calender-Icon Time: 09:30 - 16:30
  • Location-Icon Location: Online course
  • Admin-Icon Organised By: BSA Events
  • Currency-Icon £1500 Members / £1850 Non-members

The BSA, in partnership with Arum, have developed this series of Collections and Recoveries Training Courses for all BSA Members and other financial institutions who provide mortgage products.

This 3-day course is a comprehensive, interactive, and accredited set of modules covering all aspects of dealing with customers within the regulated arena of mortgage products and services. Each day ends with a knowledge test which attendees must pass to receive Arum Certified Status. The BSA has reviewed and approved the course content and learning structure with Arum practitioners.

The BSA have partnered with Arum to provide this bespoke course to ensure customer agents are equipped with the care and regulatory skills necessary to deliver fair customer treatment and good customer outcomes. 
Course Dates:
Courses are scheduled for the dates shown below with a maximum limit on attendees. Please complete the relevant booking form below to secure your place. Bespoke courses for larger BSA members can also be arranged.

  • September 2024: Tuesday 24th - Thursday 26th - REGISTER NOW
  • November 2024: Tuesday 19th - Thursday 21st - REGISTER NOW

Course Structure:
The training course is a scheduled 3-day interactive course delivered online


Learning outcomes include:

Feedback from previous attendees:

We also offer bespoke courses for our members and these can be delivered as online or onsite training and tailored to suit individual member requirements. Contact events@bsa.org.uk for further details.

contact.png  Contact:
  Please direct any enquiries to: events@bsa.org.uk

sessions.png  Timings:
  09:30 - 16:30 each day (with a one hour break)
         The course will finish at 12:30 on the final day

Currency-image.png  Cost:
  £1,500 per person (VAT exempt) - BSA Members & Associates
         £1,850 per person (VAT exempt) - Non-members

register.png  Register:
  To secure you place please complete the relevant booking form below
          Places are limited and registrations are accepted on a first-come, first-served basis.


Cancellation policy

You may also be interested in...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

FOS Consultation on charging Claims Management Companies & other professional representatives

The BSA strongly supports the principle of charging a fee to CMCs.

BSA Card
  • BSA.Event Event
  • Conduct Risk & Regulation

Annual Update & Networking for Boards

This autumn, the BSA is running its first event designed specifically for Board Members (Exec and Non-Exec) and Board attendees. This in-person e...

BSA Card
  • BSA.Event Event
  • Conduct Risk & Regulation

Consumer Duty: Navigating Board Reports

A free webinar hosted by BSA Associate, docStribute docStribute and Woodhurst are collaborating to bring you this webinar series. Following our pre...

BSA Card
  • BSA.Event Event

Building Societies Annual Conference 2024

Building Societies Annual Conference 2024 8th -9th May, Manchester   The Building Societies Annual Conference is the leading event in the secto...

BSA Card
  • BSA.Event Event
  • Audit & Taxation

Audit, Risk & Regulation Autumn Series

This year's annual update returned in a brand new format with a series of topical webinars covering key areas of audit, risk and regulation. This...

BSA Card
  • BSA.Event Event
  • Conduct Risk & Regulation

Consumer Duty: Linking Customer Outcomes to Customer Experience

A free webinar hosted by BSA Associate, Protiviti This webinar will explore ways firms can effectively test, monitor, and report customer outcomes ...

BSA Card
  • BSA.Event Event
  • Conduct Risk & Regulation

BDO's Financial Services' NED event: Consumer Duty Board Champions

BDO’s Financial Services’ team is delighted to invite you to our first FS NED event for 2024, to discuss the Consumer Duty’s ("the CD") next phase of ...

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Preparing for successful regulatory visits

Two half-day sessions on 24 & 25 January 2024

  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

GC23-2 FCA Guidance consultation on financial promotions on social media

Our response to FCA GC23-2