The BSA, in partnership with Arum, have developed this series of Collections and Recoveries Training Courses for all BSA Members and other financial institutions who provide mortgage products.

This 3-day course is a comprehensive, interactive, and accredited set of modules covering all aspects of dealing with customers within the regulated arena of mortgage products and services. Each day ends with a knowledge test which attendees must pass to receive Arum Certified Status. The BSA has reviewed and approved the course content and learning structure with Arum practitioners.

The BSA have partnered with Arum to provide this bespoke course to ensure customer agents are equipped with the care and regulatory skills necessary to deliver fair customer treatment and good customer outcomes. 

Course Structure:
The training course is a scheduled 3-day interactive course delivered online



Learning outcomes include:

Feedback from previous attendees:


We also offer bespoke courses for our members and these can be delivered as online or onsite training and tailored to suit individual member requirements. Contact events@bsa.org.uk for further details.

  Contact:
  Please direct any enquiries to: events@bsa.org.uk

  Timings:
  09:30 - 16:30 each day (with a one hour break)
         The course will finish at 12:30 on the final day

  Cost:
  £1,500 per person (VAT exempt) - BSA Members & Associates
         £1,850 per person (VAT exempt) - Non-members