BSA blog

BSA blog

News and views on topical issues from BSA staff and guests.

Guest blog: Seamless communication for AGMs

16 April 2018

Associate Knowledge: Guest blog from Paragon Customer Communications

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The MoneyAge Awards 2018: window for entries now open

10 April 2018

The window for entries to this year's MoneyAge Awards is now open.

Now in its third year, these awards celebrate excellence, professionalism and innovation in personal finance space and for the first time the BSA is one of the Supporters.

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Building society savers £775 million better off in 2017

09 April 2018

People saving with building societies earned £775 million in additional interest on their savings last year than if they had earned the average interest rates paid by large Monetary Financial Institutions, a group mainly comprising the big banks.

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Yorkshire Building Society receives ministerial visit

29 March 2018

Apprenticeships and skills Minister Anne Milton MP visited YBS after the Society offered up to 24 apprenticeships in IT, Customer Services, Project Management and Cyber Security.  All apprentices at YBS are paid above the Living Wage and recruited on a permanent contract, entitling them to the same benefits as a non-apprentice.

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Vulnerable customers at risk from SMI changes

22 March 2018

Blog first published on Politics Home website on 22/3/18

On 5 April 2018, the Support for Mortgage Interest (SMI) benefit will be changed to a second charge loan.  DWP via Serco has issued thousands of letters and made thousands of telephone calls to many current benefit recipients to let them know what is going on and what signing up to an SMI loan entails.  But there are still up to 80,000 households who for whatever reason have either not yet engaged or in the case of around half of them may not have yet been contacted.  This is a challenge that could well have a long tail with vulnerable borrowers  seeing their arrears rise.

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Proportionality in banking regulation - another powerful speech from Bundesbank's Dr Dombret

05 March 2018

Dr Andreas Dombret of the German Bundesbank returns to the case for proportionality in banking regulation in a powerful new speech.

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Building societies win two key awards at the British Bank Awards 2018

05 March 2018

Building Societies performed well in this year's British Bank Awards. For the second year in a row, our sector took home two key awards.

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Building societies lead the pack on customer service

19 February 2018

Building societies often say they offer superior customer service, but how do they actually compare to other financial service providers, and how are they able to beat the banks and offer competitive products at the same time?

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We catch up with the sector’s recently appointed CEOs

12 February 2018

Originally published in Society Matters magazine

It is interesting to learn how senior leaders come to our sector: what was the initial attraction and why do people tend to stick around or return? With that in mind, we spoke to some of the newest building society CEOs –who all took up their role in 2017.

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Guest blog: New home quality with modern methods of construction

09 February 2018

Originally published in Society Matters magazine.

Graham Sibley, NHBC Market Development Manager weights in on the longevity of modern methods of construction(MMC)  versus traditional builds

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Guest blog: Right channel, right time

05 February 2018

Associate Knowledge: Guest blog from Paragon Customer Communications.

The choice between online and offline communication can be a confusing one, but getting it right is critical to customer engagement...

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Guest blog: Shared Ownership- Risks and rewards for retail lenders

29 January 2018

Associate Knowledge: Guest blog from Walker Morris.

Walker Morris' partners Rob Aberdein and Karl Anders explore the Low Cost Home Ownership mortgage market and review some of the presumed risks that retail lenders can associate with shared ownership. 

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