Consumer factsheets

These factsheets are designed to give you the information you need about savings, mortgages or the building society sector in general. Feel free to print off, share or download the information below.

Next steps

If you can't find what you are looking for, or think we are missing a topic, email simon.rex@bsa.org.uk

Take Five to stop fraud

Many people may already know the dos and don’ts of financial fraud- that no-one should ever ask them for their PIN or full password, or ever make them feel pressured into moving money to a ‘safe account’. The trouble is, in the heat of the moment, it’s easy to forget this.

Therefore the Take Five campaign is urging consumers to stop and consider whether the situation is genuine

  • Date: 21 November 2017
View Fact Sheet

For people, not shareholders

"What is a building society?"

"What is mutuality?"

"What is the difference between a building society and other financial service providers?"

This handy leaflet aims to clear up some of the frequently asked questions the BSA receives, and provide an overview of the sector.

  • Date: 21 November 2017
View Fact Sheet

The building society difference

Building societies are owned by their savers and borrowers, not by external shareholders. This difference is reflected in everything that they do, including offering better interest rates, providing superior customer service, receiving fewer complaints and supporting regional economies.

  • Date: 07 March 2017
View Article

General

There is a lot more to personal finance than savings and mortgages.

Take a look at this section if you would like to know more about avoiding fraudsters, complaining if you have an issue with your provider, helping someone without mental capacity, or investigating your rights as a building society member.

  • Date: 03 December 2013
View Page

Savings and banking

Building societies fund most of their mortgage lending from consumer savings. Most societies have about eight savers for every one borrower and they work hard to balance the rates they charge borrowers and pay savers.

Find out more about saving with a building society in this section.

  • Date: 24 July 2013
View Page

Mortgages and housing

Building societies have a strong tradition of helping people to buy their own home. Whether you are looking to buy for the first time, move up the housing ladder, are thinking about building your own home, or are interested in alternative ways to get started - it is worth taking a look at this section.

  • Date: 24 July 2013
View Page