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Event
- Posted: 06 Oct 2025
Customer Outcomes Testing: Getting It Right
05
Nov
2025
Book your place
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Time: 11:00 - 12:00
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Location: Webinar
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Organised By: KPMG
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Free to attend (BSA Members & Associates only)
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KPMG
A free webinar hosted by BSA Associate, KPMG
This webinar will cover what Customer Outcomes Testing
(COT) is, what it isn't, and the typical challenges firms face
in implementing an appropriate Outcomes Testing approach -
and how to overcome them.
During the session we'll touch on how COT differs to traditional QC, the difference between point-in-time and end-to-end testing, and how to balance regular testing and thematic reviews.
The event is targeted at those with responsibility for customer outcomes and those responsible for Customer Outcomes Testing teams and frameworks. The workshop will be delivered by Dan Sawyer and Becky Firth (KPMG), who both specialise in customer outcomes and regulatory compliance.
Event Summary
- Wednesday, 5 November 2025
- 11:00 - 12:00
- daniel.sawyer@kpmg.co.uk rebecca.firth@kpmg.co.uk
- Free to attend (BSA Members & Associates only)
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