Start: 06 October 2025 19:52:58
End: 06 October 2025 19:52:58

05
Nov
2025

Time: 11:00 - 12:00
Location: Webinar
Organised By: KPMG
Free to attend (BSA Members & Associates only)

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KPMG

A free webinar hosted by BSA Associate, KPMG

This webinar will cover what Customer Outcomes Testing
(COT) is, what it isn't, and the typical challenges firms face
in implementing an appropriate Outcomes Testing approach -
and how to overcome them.

During the session we'll touch on how COT differs to traditional QC, the difference between point-in-time and end-to-end testing, and how to balance regular testing and thematic reviews.

The event is targeted at those with responsibility for customer outcomes and those responsible for Customer Outcomes Testing teams and frameworks. The workshop will be delivered by Dan Sawyer and Becky Firth (KPMG), who both specialise in customer outcomes and regulatory compliance.

Agenda:

Introductions
Definition of Customer Outcomes Testing
Responsibilities for Outcomes Testing across the 3LOD
Sampling methodology and approach to regular vs thematic testing
Considerations for an Outcomes Testing Framework
Case rating definitions
Q&A

Event Summary

Wednesday, 5 November 2025
11:00 - 12:00
daniel.sawyer@kpmg.co.uk rebecca.firth@kpmg.co.uk
Free to attend (BSA Members & Associates only)

Book now

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