A free webinar hosted by Plain Numbers

Consumer Duty opened a door. Are firms walking through it?

Consumer Duty isn't just a compliance obligation, it's permission to communicate in ways that genuinely work for customers. This session brings together the FCA and two major firms to talk about what actually happens when organisations seize that opportunity in practice.

Hear directly from the FCA:
Stephanie Chapman from the FCA will set out what good customer understanding looks like right now: where the bar is, how it's being assessed, and what firms getting ahead of it are doing differently. This is a rare opportunity to hear it straight from the regulator.

The questions we'll put to the panel:

1. Consumer Duty gave firms permission to do things differently. Are firms actually using that permission, and what does seizing the opportunity look like in your organisation?
2. What's changed for customers when firms get this right, particularly for those who struggle most with numerical information?
3. What's your single most practical piece of advice for a firm that hasn't yet walked through that door, but wants to get customer understanding right?

Confirmed panellists:

• Stephanie Chapman, FCA
• Laura Mead, Comms Standard Manager, Nationwide
• Amy Ely, Head of Customer Vulnerability, Admiral

Who this is for:

*Compliance *- hear directly from the FCA on where the bar is being set and how to get ahead of it.

Vulnerability and Customer Experience - hear from peers inside major firms on what better communication is unlocking for the customers who need it most.

Customer Communications and Marketing - see how leading firms are using Consumer Duty as a springboard to do things differently.

Register - it's free

This is a live, unscripted panel discussion. Bring your questions, there will be time for Q&A.