-
Event
- Posted: 22 Jul 2025
CX & AI Strategy Event 2025
15
Oct
2025
-
Time: 09:30 - 13:00
-
Location: Leeds
-
Organised By: Kerv
-
Free to attend
-
Share this page
Share this link via
-
-
Copy URL
-
Subscribe for Event & Training update
-
Kerv
With 82% of customers believing that a company’s service defines its overall quality, meeting rising expectations is more critical than ever. To stay competitive, organisations must deliver exceptional experiences at every touchpoint.
Join us in person to explore how leading organisations are transforming their contact centres to stay ahead. Discover how the right technology and tools can empower your agents, streamline operations, and deliver standout customer experiences.
Why you should attend:
- Reimagining your CX strategy: Learn the latest CX and AI trends sweeping the market to keep you ahead of the curve (and your competition).
- Hear from Genesys customers, Scottish Widows and West Lindsey District Council, about their experiences of driving CX improvement and AI enhancements within the Genesys platform.
- See live demos of cutting edge CX and CRM tech from Genesys and Microsoft: Explore solutions tailored to your needs, whether you have a large or small contact centre.
- Find out how positive agent experiences (EX) result in a supercharged CX.
| 09:30 |
Tea, coffee and light breakfast served |
| 10:00 |
AI for Agent wellbeing:How to drive a positive agent experience with Generative AI. |
| 10:25 |
Genesys Keynote:Future proof your CX. Discover what’s coming next for Genesys and their CCaaS solution, Genesys Cloud. |
| 10:40 |
Scottish Widows (part of Lloyds Banking Group):Discover how Scottish Widows are transforming customer experience, pathfinding within Lloyds Banking Group by implementing Genesys Cloud and AI. |
| 11:00 |
West Lindsey District Council:CX Transformation Story – How moving from an outdated on-prem system to a cloud contact centre solution has led to huge efficiency savings. |
| 11:15 |
BREAK |
| 11:30 |
Live Contact Centre and CRM demo:discover Genesys Cloud and the CRM integration capabilities with Microsoft Dynamics 365.
|
| 12:30 |
Q&A panel:your questions answered. |
| 13:00 |
Lunch and optional access to the Royal Armouries Museum. |
Stephen McNamara
Team Product Owner, Scottish Widows
Laura Love
Digital Product Owner, Scottish Widows
Lyn Marlow
Customer Strategy & Services Team Manager, West Lindsey Council
Stuart Templeton
VP UK & Ireland, Genesys
Paul Cox
Senior CX Consultant
Rufus Grig
Chief Technology & Strategy Officer, Kerv Group
Sean Lindsay
Senior Principal Solutions Consultant, Kerv
Jas Bansal
Head of Marketing, Kerv Experience
Event Summary
- Wednesday, 15 October 2025
- 09:30 - 13:00
- jas.bansal@kerv.com
- Free to attend
You may also be interested in...
-
Press Release
- Thought leadership
Economic Secretary to the Treasury announces a new Champion for Mutuals and Co-operatives
Speaking at Co-op Congress, Rachel Blake MP, Economic Secretary to the Treasury has announced a new champion to be appointed for Britain’s mutuals and...
-
Event
- Audit & Taxation
Audit and Accounting Seminar
After another successful event in 2025, and responding to delegate feedback, this year's annual update will take place in London. The full-day e...
-
Press Release
- Mortgages & Housing
BSA welcomes FCA's Mortgage Rule Review proposals
BSA comments on FCA CP26/18 - Mortgage Rule Review: supporting first-time buyers and underserved consumers
-
Industry Response
Temporary financial relief for consumer credit borrowers
BSA broadly supports FCA measures
-
Event
- Prudential Regulation
SS 5/25 webinar for Building Societies
A free event hosted by BSA Associate, Forvis Mazars Forvis Mazars experts and the PRA are hosting a webinar covering everything you need to know fo...
-
Industry Response
- Prudential Regulation
BSA responds to CP2/26 securitisation proposals
BSA responds to securitisation consultation CP2/26
-
Press Release
- Mortgages & Housing
Building Societies Association responds to the King's Speech
The Building Societies Association (BSA) has welcomed the Government’s legislative programme set out in today’s King’s Speech, highlighting important ...
