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Event
- Posted: 22 Jul 2025
CX & AI Strategy Event 2025
15
Oct
2025
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Time: 09:30 - 13:00
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Location: Leeds
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Organised By: Kerv
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Free to attend
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Kerv
With 82% of customers believing that a company’s service defines its overall quality, meeting rising expectations is more critical than ever. To stay competitive, organisations must deliver exceptional experiences at every touchpoint.
Join us in person to explore how leading organisations are transforming their contact centres to stay ahead. Discover how the right technology and tools can empower your agents, streamline operations, and deliver standout customer experiences.
Why you should attend:
- Reimagining your CX strategy: Learn the latest CX and AI trends sweeping the market to keep you ahead of the curve (and your competition).
- Hear from Genesys customers, Scottish Widows and West Lindsey District Council, about their experiences of driving CX improvement and AI enhancements within the Genesys platform.
- See live demos of cutting edge CX and CRM tech from Genesys and Microsoft: Explore solutions tailored to your needs, whether you have a large or small contact centre.
- Find out how positive agent experiences (EX) result in a supercharged CX.
| 09:30 |
Tea, coffee and light breakfast served |
| 10:00 |
AI for Agent wellbeing:How to drive a positive agent experience with Generative AI. |
| 10:25 |
Genesys Keynote:Future proof your CX. Discover what’s coming next for Genesys and their CCaaS solution, Genesys Cloud. |
| 10:40 |
Scottish Widows (part of Lloyds Banking Group):Discover how Scottish Widows are transforming customer experience, pathfinding within Lloyds Banking Group by implementing Genesys Cloud and AI. |
| 11:00 |
West Lindsey District Council:CX Transformation Story – How moving from an outdated on-prem system to a cloud contact centre solution has led to huge efficiency savings. |
| 11:15 |
BREAK |
| 11:30 |
Live Contact Centre and CRM demo:discover Genesys Cloud and the CRM integration capabilities with Microsoft Dynamics 365.
|
| 12:30 |
Q&A panel:your questions answered. |
| 13:00 |
Lunch and optional access to the Royal Armouries Museum. |
Stephen McNamara
Team Product Owner, Scottish Widows
Laura Love
Digital Product Owner, Scottish Widows
Lyn Marlow
Customer Strategy & Services Team Manager, West Lindsey Council
Stuart Templeton
VP UK & Ireland, Genesys
Paul Cox
Senior CX Consultant
Rufus Grig
Chief Technology & Strategy Officer, Kerv Group
Sean Lindsay
Senior Principal Solutions Consultant, Kerv
Jas Bansal
Head of Marketing, Kerv Experience
Event Summary
- Wednesday, 15 October 2025
- 09:30 - 13:00
- jas.bansal@kerv.com
- Free to attend
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