-
Event
- Posted: 22 Jul 2025
CX & AI Strategy Event 2025
15
Oct
2025
-
Time: 09:30 - 13:00
-
Location: Leeds
-
Organised By: Kerv
-
Free to attend
-
Share this page
Share this link via
-
-
Copy URL
-
Subscribe for Event & Training update
-
Kerv
With 82% of customers believing that a company’s service defines its overall quality, meeting rising expectations is more critical than ever. To stay competitive, organisations must deliver exceptional experiences at every touchpoint.
Join us in person to explore how leading organisations are transforming their contact centres to stay ahead. Discover how the right technology and tools can empower your agents, streamline operations, and deliver standout customer experiences.
Why you should attend:
- Reimagining your CX strategy: Learn the latest CX and AI trends sweeping the market to keep you ahead of the curve (and your competition).
- Hear from Genesys customers, Scottish Widows and West Lindsey District Council, about their experiences of driving CX improvement and AI enhancements within the Genesys platform.
- See live demos of cutting edge CX and CRM tech from Genesys and Microsoft: Explore solutions tailored to your needs, whether you have a large or small contact centre.
- Find out how positive agent experiences (EX) result in a supercharged CX.
| 09:30 |
Tea, coffee and light breakfast served |
| 10:00 |
AI for Agent wellbeing:How to drive a positive agent experience with Generative AI. |
| 10:25 |
Genesys Keynote:Future proof your CX. Discover what’s coming next for Genesys and their CCaaS solution, Genesys Cloud. |
| 10:40 |
Scottish Widows (part of Lloyds Banking Group):Discover how Scottish Widows are transforming customer experience, pathfinding within Lloyds Banking Group by implementing Genesys Cloud and AI. |
| 11:00 |
West Lindsey District Council:CX Transformation Story – How moving from an outdated on-prem system to a cloud contact centre solution has led to huge efficiency savings. |
| 11:15 |
BREAK |
| 11:30 |
Live Contact Centre and CRM demo:discover Genesys Cloud and the CRM integration capabilities with Microsoft Dynamics 365.
|
| 12:30 |
Q&A panel:your questions answered. |
| 13:00 |
Lunch and optional access to the Royal Armouries Museum. |
Stephen McNamara
Team Product Owner, Scottish Widows
Laura Love
Digital Product Owner, Scottish Widows
Lyn Marlow
Customer Strategy & Services Team Manager, West Lindsey Council
Stuart Templeton
VP UK & Ireland, Genesys
Paul Cox
Senior CX Consultant
Rufus Grig
Chief Technology & Strategy Officer, Kerv Group
Sean Lindsay
Senior Principal Solutions Consultant, Kerv
Jas Bansal
Head of Marketing, Kerv Experience
Event Summary
- Wednesday, 15 October 2025
- 09:30 - 13:00
- jas.bansal@kerv.com
- Free to attend
You may also be interested in...
-
Press Release
- Mortgages & Housing
Disappointment for many aspiring homebuyers and owners as Bank Rate held
Many aspiring homebuyers will be disappointed that the MPC has decided to hold the Bank Rate at 4.00% for another month.
-
Press Release
- Savings
BSA welcomes the publication of the Financial Inclusion Strategy
Government's Financial Inclusion Strategy published
-
Industry Response
- Prudential Regulation
BSA responds to three MREL consultations
The BSA has responded to three MREL consultations to support the various changes to thresholds, reg reporting and pillar 3 disclosures. We also suppor...
-
Industry Response
- Prudential Regulation
BSA responds to DP1/25 Internal Ratings Based (IRB) modelling discussion
The BSA welcomes the PRA's discussion on IRB modelling, including the introduction of an FIRB approach to improve accessibility. It also welcomes the ...
-
Press Release
- Mortgages & Housing
The dream of homeownership is slipping away for a generation
New research from the BSA reveals nearly one in three (29%) people who want to buy a home believe they will never be able to.
-
Press Release
- Prudential Regulation
BSA welcomes PRA's near final rules for Small Domestic Deposit-Takers
The BSA strongly welcomes today’s publication by the PRA of the ‘near final’ rules for Small Domestic Deposit-Takers (SDDTs).
.jpg?width=897&height=595&ext=.jpg)
-
Event
- Prudential Regulation
Treasury management training for credit unions
This course has been postponed. Please contact the events team if you're interested in attending a future course. The objective of the course is to...
