Start: 02 January 2025 20:14:49
End: 02 January 2025 20:14:49

Event
Mortgages & Housing
Posted: 02 Jan 2025

Mortgage and savings retentions: How can tech help building societies enhance customer experiences?

05
Feb
2025

Time: 10:00 - 10:45
Location: Webinar
Organised By: Finova
Free to attend

Back to Events & Training

Share this page
Share this link via
Copy URL
Subscribe for Event & Training update

Subscribe to consent to BSA emailing you Event & Training updates
Finova

A free webinar hosted by BSA Associate, finova

Building on the insights from our Homeownership in the Digital Age webinar, join Chris Little, Chief Revenue Officer at finova, for an engaging session on how building societies can harness technology to transform customer experiences when mortgage and savings customers reach the end of their product term.

This webinar will feature a live demonstration of our Customer Switch and Retention Portal—a powerful tool designed to simplify product switching, improve customer satisfaction, and drive retention rates.

Here’s what we’ll cover:

A live demo of finova’s Customer Switch and Retention Portal, showcasing how it streamlines the end-of-term customer journey
Effective solutions to common retention challenges, including managing niche product switches and further advances
Strategies to break down data silos and integrating servicing and origination systems for a unified customer view
Practical tips for delivering seamless, well-informed customer journeys and boost retention success

Don't miss this opportunity to gain valuable insights and strategies to enhance your building society's approach to mortgage and savings retentions.

Who should attend?

This webinar is suitable for building society professionals looking to improve their retention strategies and to harness the power of technology to drive better customer experiences.

finova is the UK’s largest cloud-based mortgages and savings software provider, supporting over 60 leading lenders, 3,500 mortgage brokers and 200 financial institutions.

Contact details for enquiries:
If you have any questions, or you need help registering, get in touch with events@finova.tech.

Event Summary

Wednesday, 5 February 2025
10:00 - 10:45
Free to attend

Book now

Press Release
Prudential Regulation

Building Society Growth Plan urges government and regulators to back purpose-driven finance

Sector calls for capital reform to boost innovation, expand homeownership and strengthen communities.

Last updated:19 Nov 2025

Research & Reports
Prudential Regulation

Building Society Sector Growth Plan

The changes outlined in the Building Society Growth Plan will enable building societies to deliver more economic growth, help more people into their o...

Last updated:19 Nov 2025

Event
Prudential Regulation

An introduction to treasury management

We offer two tiers of treasury management training for BSA Members, Associates and Non-members. The courses will be repeated throughout the year and p...

Last updated:10 Nov 2025