Start: 02 January 2025 20:14:49
End: 02 January 2025 20:14:49

Event
Mortgages & Housing
Posted: 02 Jan 2025

Mortgage and savings retentions: How can tech help building societies enhance customer experiences?

05
Feb
2025

Time: 10:00 - 10:45
Location: Webinar
Organised By: Finova
Free to attend

Back to Events & Training

Share this page
Share this link via
Copy URL
Subscribe for Event & Training update

Subscribe to consent to BSA emailing you Event & Training updates
Finova

A free webinar hosted by BSA Associate, finova

Building on the insights from our Homeownership in the Digital Age webinar, join Chris Little, Chief Revenue Officer at finova, for an engaging session on how building societies can harness technology to transform customer experiences when mortgage and savings customers reach the end of their product term.

This webinar will feature a live demonstration of our Customer Switch and Retention Portal—a powerful tool designed to simplify product switching, improve customer satisfaction, and drive retention rates.

Here’s what we’ll cover:

A live demo of finova’s Customer Switch and Retention Portal, showcasing how it streamlines the end-of-term customer journey
Effective solutions to common retention challenges, including managing niche product switches and further advances
Strategies to break down data silos and integrating servicing and origination systems for a unified customer view
Practical tips for delivering seamless, well-informed customer journeys and boost retention success

Don't miss this opportunity to gain valuable insights and strategies to enhance your building society's approach to mortgage and savings retentions.

Who should attend?

This webinar is suitable for building society professionals looking to improve their retention strategies and to harness the power of technology to drive better customer experiences.

finova is the UK’s largest cloud-based mortgages and savings software provider, supporting over 60 leading lenders, 3,500 mortgage brokers and 200 financial institutions.

Contact details for enquiries:
If you have any questions, or you need help registering, get in touch with events@finova.tech.

Event Summary

Wednesday, 5 February 2025
10:00 - 10:45
Free to attend

Book now

Press Release
Savings

BSA responds to the ISA changes in the budget

Commenting on the Chancellor’s decision to retain the current Cash ISA limit, Sarah Harrison, Chief Executive of the Building Societies Association, s...

Last updated:28 Oct 2026

Press Release
Thought leadership

BSA welcomes appointment of Andrew Pakes MP as Mutuals Champion

BSA welcomes opportunity to turn Government’s ambition into practical action The Building Societies Association (BSA) warmly welcomes the appointme...

Last updated:28 Oct 2026

Industry Response
Savings

BSA 2026 Budget Submission

The BSA's 2026 Budget Submission calls for the Chancellor to pause the proposed cut to the Cash ISA subscription limit and associated changes to Stock...

Last updated:28 Oct 2026

Press Release
Savings

Cash ISA Transfer Performance Q3 2026

Collectively, the industry can report that 87 per cent of cash ISA transfers were completed within this timeframe between 1 January 2026 and 30 Septem...

Last updated:26 Oct 2026