• calender-icon Event
  • Mortgages & Housing
  • Posted: 02 Jan 2025

Mortgage and savings retentions: How can tech help building societies enhance customer experiences?

05
Feb
2025

  • Calender-Icon Time: 10:00 - 10:45
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: finova
  • Currency-Icon Free to attend
Back to Events & Training
A free webinar hosted by BSA Associate, finova
 
Building on the insights from our Homeownership in the Digital Age webinar, join Chris Little, Chief Revenue Officer at finova, for an engaging session on how building societies can harness technology to transform customer experiences when mortgage and savings customers reach the end of their product term. 
 
This webinar will feature a live demonstration of our Customer Switch and Retention Portal—a powerful tool designed to simplify product switching, improve customer satisfaction, and drive retention rates. 
 
Here’s what we’ll cover: 
 
  • A live demo of finova’s Customer Switch and Retention Portal, showcasing how it streamlines the end-of-term customer journey
     
  • Effective solutions to common retention challenges, including managing niche product switches and further advances 
     
  • Strategies to break down data silos and integrating servicing and origination systems for a unified customer view 
     
  • Practical tips for delivering seamless, well-informed customer journeys and boost retention success 
     
Don't miss this opportunity to gain valuable insights and strategies to enhance your building society's approach to mortgage and savings retentions.  
 
Who should attend? 
This webinar is suitable for building society professionals looking to improve their retention strategies and to harness the power of technology to drive better customer experiences. 
 
finova is the UK’s largest cloud-based mortgages and savings software provider, supporting over 60 leading lenders, 3,500 mortgage brokers and 200 financial institutions. 

Contact details for enquiries: 
If you have any questions, or you need help registering, get in touch with events@finova.tech. 

Event Summary

  • Wednesday, 5 February 2025
  • 10:00 - 10:45
  • Free to attend

Book now right-icon

You may also be interested in...

BSA Card
  • BSA.PressRelease Press Release
  • Mortgages & Housing

Building society sector grows as two banks are mutualised

Building societies and mutual-owned banks remain the driving force in the mortgage market whilst continuing to offer competitive savings rates.

Last updated:19 Jun 2025
BSA Card
  • BSA.PressRelease Press Release
  • Mortgages & Housing

Disappointment for first-time buyers as Bank Rate remains at 4.25%

BSA comments on the MPC's decision to hold the Bank Rate at 4.25%

Last updated:19 Jun 2025
BSA Card
  • BSA.Event Event
  • Financial Crime

Financial crime prevention seminar

This full-day event in Leeds provides BSA members with expert briefings on current key risk areas in financial crime to help them review and focus the...

Last updated:09 Jun 2025
BSA Card
  • BSA.PressRelease Press Release
  • Mortgages & Housing

BSA welcomes changes that help to level the playing field between building societies and banks

The Building Societies Act 1986 (Amendment Bill) successfully passed its legislative stages as part of wash up today.

Last updated:24 May 2024
BSA Card
  • BSA.PressRelease Press Release

With a third of people relying on their savings to get by, UK Savings Week aims to help those who can get into a better savings habit

The inaugural UK Savings Week runs 26 September to 2 October 2022

Last updated:26 Sep 2022
BSA Card
  • BSA.PressRelease Press Release

The beauty of simplicity in a complex world

Speaking on the first day of the Building Societies 2023 Annual Conference at the ACC in Liverpool, BSA Chief Executive, Robin Fieth, talked about the...

Last updated:03 May 2023
BSA Card
  • BSA.PressRelease Press Release
  • People

Debbie Enever to join the Building Societies Association as Head of External Affairs

Debbie will join the organisation on 1 September 2023. 

Last updated:25 Jul 2023
BSA Card
  • BSA.PressRelease Press Release
  • Thought leadership

A partnership to put mutual and co-operative businesses at the centre of the new Government's plans for growth

Mutual trade bodies Co-operatives UK, The Association of Financial Mutuals, the Building Societies Association and ABCUL, have written to Sir Keir Sta...

Last updated:05 Jul 2024
BSA Card
  • BSA.Event Event
  • People

Women's Leadership Programme - "The Becoming Journey®"

Taking place between 12 Sept. - 3 Dec. 2025

Last updated:19 May 2025