A free webinar hosted by BSA Associate, Sandstone Technology

Join us for a focused discussion on how building societies can remain competitive by meeting the growing expectations of a digitally led, mobile-first audience.

Why Mutuals need to embrace mobile now

Many building societies believe a mobile app isn’t necessary as their traditional members are not demanding it. But the next generation does! And they’re already shaping the future of financial services.

Mobile isn’t just a digital channel; it’s the front door for how customers expect to interact with your institution. Without a mobile presence, mutuals risk being invisible to the very audience they need to attract.

Importantly, mobile doesn’t replace the branch, it complements it. By adding digital convenience to your trusted in-person service, Mutuals can continue to stay true to their identity i.e. community-driven, personal and relationship-focused while evolving to meet modern expectations. 

In this session, we’ll explore:

• How member expectations are shifting across the UK financial landscape
• Why mobile adoption is becoming critical for member engagement
• What mutuals risk by not offering a mobile experience
• How other building societies are successfully using Sandstone’s mobile app today

What You’ll See

This session will include a live walkthrough of Sandstone’s mobile app, showcasing:

• Key features that support daily member needs
• Personalisation options for mutuals
• Real use cases from existing customers
• How the app integrates with existing systems

Who Should Attend?

This webinar is tailored for building societies and credit unions who want to stay relevant, modernise their digital presence, and offer a compelling experience to younger members.
Ideal for roles such as:

• Head of Customer Experience / Member Services 
• Head of Lending or Mortgage Operations  
• Digital Transformation or Innovation Leads 
• Product Managers focused on CX or onboarding 
• IT Managers supporting digital member tools
• Marketing or CX strategists within mutuals