On 30 January 2020, the BSA submitted its initial response to the Financial Ombudsman Service (FOS) consultation “Our 2020/21 plans, budget and future strategy” (the “CP”). The BSA reserved its right to make further comments and seek further information, pending receipt of information due to be delivered by FOS under a Freedom of Information Act (“FOI”) request, and which had not been received by the deadline for responses to the CP.

Further information has now been received from FOS and this supplementary response expands on the BSA’s original response, which otherwise remains unchanged.