This is the fifth edition of this report from the BSA, and it seeks to investigate current practices in member engagement at building societies and to share innovations and ideas that have been successful.

The report presents the progress building societies have made over the last few years in engaging their members, getting their feedback, and acting on their comments so that the members have more influence over the society that they own.

Take a look here. 

You can order a print copy by emailing simon.rex@bsa.org.uk