Understanding Mortgage Arrears


The Building Societies Association has published new research into mortgage arrears. The research is based on a survey of mortgage borrowers that have been in arrears in the last two years, the results of which are combined with the results of a survey of building societies.

The research investigates:

  • recent causes of arrears
  • whether borrowers have repaid their arrears, and how
  • what action borrowers took to avoid repossession, including;
  • when borrowers first spoke to their lender
  • whether borrowers sought independent advice
  • the help offered to borrowers in arrears by their lender
  • what borrowers thought about the treatment they received from their lender
  • the implications of the above findings

To download a full copy of the report follow the link below -

Download report


Simon Rex

Information Services Manager

Tel: 0207 520 5914 simon.rex@bsa.org.uk

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