1.  Welcome and Introductions (BSA)
     Background and Introduction.

2.  Operational Readiness (Member Discussion)
     2.1 Customer Communications/Awareness
     -  Raising awareness
     -  Terms & Conditions
     -  Telephony
     -  Branches
     -  National Campaign?

     2.2 Systems, Payment Journey and other Communications changes
     -  Warnings
     -  Friction – time lag for payments out? No payments out for period post-opening?
     -  Reporting
     -  Transaction monitoring
     -  Nominated Account Withdrawals – potential whitelisting?

     2.3 Receiving/Sending Claims
     -  Practicalities
     -  Communicating with other firms

     2.4 Investigations
     -  Checklists
     -  Evidence
     -  Outcomes
     -  “Stop the Clock”

     2.5 Reimbursement
     -  Accounting treatment
     -  Operational readiness to refund within  days
     -  MI & Reporting (internal & external)

3.  Key Risk Areas (Member Discussion)
     3.1 Operational
     -  Potential initial lack of knowledge/expertise on claims investigation
     -  Resource constraints 
     -  Adequacy of transaction monitoring capability
     -  Short timeframe to “go live”
     -  Cost to firms of reimbursement requirement

     3.2 Exposure
     -  Sector identified as target by fraudsters
     -  Mule Accounts
     -  Account set-up: open payment vs nominated account vs closed loop

4.  External Engagement (BSA & Members)
     4.1  Pay.UK
     4.2  PSR
     4.3  FCA
     4.4  HMT

5.  Next Steps & BSA Support/Engagement

6.  Any Other Business