This 3-day course is a comprehensive, interactive, and accredited set of modules covering all aspects of dealing with customers within the regulated arena of mortgage products and services. Each day ends with a knowledge test which attendees must pass to receive Arum Certified Status. The BSA has reviewed and approved the course content and learning structure with Arum practitioners.
The BSA have partnered with Arum to provide this bespoke course to ensure customer agents are equipped with the care and regulatory skills necessary to deliver fair customer treatment and good customer outcomes.
Courses are scheduled for the dates shown below with a maximum limit on attendees. Please complete the relevant booking form below to secure your place. Bespoke courses for larger BSA members can also be arranged.
The training course is a scheduled 3-day interactive course delivered online
Learning outcomes include:
Feedback from previous attendees:
We also offer bespoke courses for our members and these can be delivered as online or onsite training and tailored to suit individual member requirements. Contact firstname.lastname@example.org for further details.
Please direct any enquiries to: email@example.com
09:30 - 16:30 each day (with a one hour break)
The course will finish at 12:30 on the final day
£1,500 per person (VAT exempt) - BSA Members & Associates
£1,850 per person (VAT exempt) - Non-members
To secure you place please complete the relevant booking form below
Places are limited and registrations are accepted on a first-come, first-served basis.