A free event hosted by Kerv
 

Join us at the Tower of London on 21st March to learn from industry leaders, including Genesys and Skipton Building Society, about automating and transforming your customer experience using the latest tools and technology.

During the morning, attendees will gain valuable insights into:

• The power of linking CX and CRM in implementing AI data-driven experiences – a live Genesys Cloud, Microsoft & Salesforce demo.
• The challenges, outcomes and lessons learnt from implementing a new CX and CRM platform with Skipton Building Society. 
• Discover how Genesys are leading the way in customer empathy and hyper-personalisation.
• Learn how to optimise customer digital channels through AI automation.
• Making the transformation real - ensuring the business change you deliver is adopted?

The event is being held at the Tower of London and all attendees can optionally tour the Tower of London grounds free of charge after the event!

Agenda

9.30am: Tea, coffee & light breakfast 

10.00am: AI and CX in 2024: balancing AI with a human touch for CX success

10.20am: Genesys Keynote: Future proof your CX. Discover what’s coming next in digital, AI, and customer journey management.  

10.40am: Skipton Building Society: CX and Digital Transformation Story – the challenges, outcomes and lessons learnt from implementing a new CX platform and integration with CRM

11.00am: BREAK

11.25am: Live CX demo:  discover Genesys Cloud CX and the CRM integration capabilities with Microsoft and Salesforce

12.15pm: How to ensure you are delivering the right business change, adopting the right technology, and delivering a service your customers need and love

12.30pm: Q&A panel discussion – your questions answered

1.00pm: Lunch & optional tour of the Tower of London. 

Speakers:

  Date:
  Thursday, 21st March 2024

  Venue:
  The Tower of London, EC3N 4AB

  Timings:
  09:30 - 13:00

  Cost:
  Free to attend

  Register: 
  Complete the online form to secure your place.
         Note that the event is currently fully booked with a waiting list in operation. 
        If you would like to attend please complete the online form to be added to the list. You'll be       
        contacted if any places become available.
          
  Contact:
  Please direct any enquiries to Jas Bansal - jas.bansal@kerv.com

At Kerv, we leverage the power of technology to help our customers stay ahead, providing end-to-end cloud solutions and digital transformation.