Start: 22 November 2024 22:16:54
End: 22 November 2024 22:16:54

12
Dec
2024

Time: 10:00 - 11:00
Location: Webinar
Organised By: Target Group
Free to attend

Back to Events & Training

Share this page
Share this link via
Copy URL
Subscribe for Event & Training update

Subscribe to consent to BSA emailing you Event & Training updates
Target Group

A free webinar hosted by BSA Associate, Target Group

Join us for an exciting webinar where we explore how Behavioural Science principles are transforming customer and user experiences across the financial services landscape!

We’ll share how we’ve applied these insights in our innovative mortgage origination solution and how they can benefit all UK lenders.

Why attend?

User-centric insights: Learn to understand what your customers truly need before they even realise it
Master journey design: Discover strategies for mapping seamless user journeys that guide customers effortlessly
Testing for success: Explore effective testing methods to ensure your designs meet user expectations.

Key highlights:

The nudge effect: Implement behavioural nudges that enhance user flow and minimise errors
Gamification without the gimmicks: Engage users with impactful interactive features that boost loyalty and satisfaction
Top 10 CX principles: Uncover essential principles for creating meaningful and impactful customer experiences.

Don't miss out, reserve your spot today!

Katie Pender

Chief Operating Officer, Target Group

Melanie Spencer

Sales and Growth Lead, Target Group

Shruti Kamble

Senior Product Analyst and SME, Target Group

Event Summary

Thursday, 12 December 2024
10:00 - 11:00
marketing@targetgroup.com
Free to attend

Book now

Event
Prudential Regulation

Treasury risk and balance sheet management

We offer two tiers of treasury management training for BSA Members, Associates and Non-members. The courses, run in conjunction with BSA Associate Kin...

Last updated:19 Nov 2025

Event
Prudential Regulation

Preparing for successful regulatory visits

Two half-days on 28 & 29 January 2026

Last updated:11 Sep 2025

Event
Savings

BSA Savings Symposium

Open to BSA Members and Associates only

Last updated:09 Jan 2026

Press Release
People

Building Societies Association appoints two new deputy chairs

Susan Allen, Chief Executive of Yorkshire Building Society, and Caroline Domanski, Chief Executive of No1 CopperPot Credit Union, have taken on the...

Last updated:07 Jan 2026