Loading…
  • calender-icon Event
  • Thought leadership
  • Posted: 10 Jul 2025

Navigating Uncertainty: Omnichannel Customer Communications That Build Trust in Financial Services

29
Jul
2025

  • Calender-Icon Time: 11:00 - 11:30
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: Quadient
  • Currency-Icon Free to attend

A free webinar hosted by BSA Associate, Quadient

We’re excited to invite you to our upcoming thought leadership webinar: "Navigating Uncertainty: How Effective Customer Communications Build Trust in Financial Services" featuring Damian Parker & Nick Emanuel, Quadient. You’ll gain strategic insights into how automation is reshaping customer engagement, and learn how future-focused communication strategies can drive resilience and growth - even in times of uncertainty. 

What will I learn?  

  • Discover how automation boosts communication efficiency, consistency, and personalisation at scale.
  • Explore strategies for banks to navigate uncertainty with proactive, customer-focused communication.
  • Understand the future skills and leadership mindsets essential for success in a digital-first world.
 
Don’t miss this opportunity to gain valuable knowledge directly from two leading experts in the field.
Seats are limited, so reserve yours now!

Event Summary

  • Tuesday, 29 July 2025
  • 11:00 - 11:30
  • j.balmer@quadient.com
  • Free to attend

You may also be interested in...

BSA Card
  • BSA.Event Event
  • Conduct Risk & Regulation

Secretaries seminar

The role of a society secretary can be very broad. Beyond the core duties of preparing for board meetings and AGM and minute taking, secretaries are i...

BSA Card
  • BSA.PressRelease Press Release
  • Mortgages & Housing

The dream of homeownership is slipping away for a generation

New research from the BSA reveals nearly one in three (29%) people who want to buy a home believe they will never be able to.

BSA Card
  • BSA.PressRelease Press Release
  • Prudential Regulation

BSA welcomes PRA's near final rules for Small Domestic Deposit-Takers

The BSA strongly welcomes today’s publication by the PRA of the ‘near final’ rules for Small Domestic Deposit-Takers (SDDTs).

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Treasury management training for credit unions

This course has been postponed. Please contact the events team if you're interested in attending a future course. The objective of the course is to...

BSA Card
  • BSA.PressRelease Press Release
  • Savings

BSA welcomes Treasury Select Committee report on Cash ISAs

BSA welcomes report from the Treasury Committee which rightly recognises the vital role Cash ISAs play in supporting savers.

BSA Card
  • BSA.PressRelease Press Release
  • Savings

Cash ISA Transfer Performance Q3 2025

Collectively, the industry can report that 89 per cent of cash ISA transfers were completed within this timeframe between 1 January 2025 and 30 Septem...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Conduct Risk & Regulation

PRA Consultation paper 13/25 - Credit Union Service Organisations

The BSA has responded to PRA Consultation paper 13/25 - Credit Union Service Organisations.  

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Risk appetite training for credit unions

With increasing regulatory focus on the safety and soundness of Credit Unions, it is crucial that you understand the regulator’s risk appetite expecta...

BSA Card
  • BSA.Newsbite_1 Society Matters
  • Savings

Building better financial futures

Society Matters - Autumn 2025