A free webinar hosted by Legado

Securing Members Communication: How Building Societies Can Protect Data, Prove Compliance, and Engage Digitally
 

Building societies face a growing dual challenge: keeping member communications secure while proving those communications are clear, accessible, and effective under Consumer Duty.

Yet many still rely on outdated channels - paper letters, static email, or PDFs - that lack encryption, tracking, and auditability. The result? Elevated security risks, compliance exposure, and poor member engagement.

Meanwhile, rising costs and fragmented systems make it harder to modernise, even as expectations from regulators and members continue to grow.

In this webinar, Legado will demonstrate how building societies can adopt secure digital distribution to protect sensitive information, meet regulatory expectations, and deliver an improved member experience. You’ll also see a live walkthrough of Legado’s CommsHub, a platform already helping mutuals strengthen communications across departments.

What you’ll learn:

• Live Demo: See how Legado’s Interactive Hub delivers secure, auditable and encrypted messages, complete with read receipts and real-time delivery tracking.
• Protecting Transformation Programmes and Budgets: See how Legado can be deployed without impacting tech resources or big budgets! 
• Minimise Communication Risk: Discover how legacy channels create vulnerabilities—and how digital mitigates them.
• Compliance-Ready Journeys: Learn to design secure, trackable communication flows that support Consumer Duty and vulnerable member needs.
• Sector Insight: Hear how a respected Scottish mutual is advancing its communication strategy with secure digital delivery.
• Next Steps: Take away practical tactics to reduce paper, unify messaging, and cut operational complexity—without compromising security.

Who should attend?

Ideal for Building Society professionals in: 

• Customer Communications 
• Compliance & Risk 
• Digital, Marketing & CX
• Transformation & Operations

Legado is a UK-based SaaS platform specialising in secure, compliant digital communication solutions for financial institutions. Our Interactive Hub facilitates personalised member engagement while ensuring regulatory compliance.