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Event
- Posted: 01 Jul 2026
The Future of Member Experience: What UK Building Society Members Expect in 2026
08
Sep
2026
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Time: 10:00 - 10:45
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Location: Webinar
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Organised By: Sandstone Technology
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Free to attend
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Sandstone Technology
A free webinar hosted by BSA Associate, Sandstone Technology
Member expectations are evolving rapidly. While building societies continue to be recognised for their trust, service and community focus, today's members increasingly expect seamless, intuitive digital experiences that match those offered by other financial institutions and digital-first brands.
We'll be joined by two very special guest speakers who will share their insights and perspectives;
Annie Cossar, Chief Customer Officer at Market Harborough Building Society
Alice Jackson, Digital Product Owner at Cumberland Building Society.
In this session, we’ll explore:
This webinar is designed for leaders and decision-makers within building societies and credit unions, including those responsible for:
Sandstone Technology
Complete end-to-end solutions for your financial institution. Providing forward-thinking banking solutions for financial institutions to increase customer retention and customer experience, whilst helping to solve the increasing internal and external pressures faced by today's BFSI sector.
Join Sandstone Technology for an interactive webinar exploring evolving member expectations, the mutual advantage, and the role of digital in delivering exceptional member experiences.
Member expectations are evolving rapidly. While building societies continue to be recognised for their trust, service and community focus, today's members increasingly expect seamless, intuitive digital experiences that match those offered by other financial institutions and digital-first brands.
We'll be joined by two very special guest speakers who will share their insights and perspectives;
Annie Cossar, Chief Customer Officer at Market Harborough Building Society
Alice Jackson, Digital Product Owner at Cumberland Building Society.
In this session, we’ll explore:
- How member expectations are changing and what is driving them
- The role of digital in delivering a seamless, member-first experience
- Where building societies can differentiate from high street banks and challengers
- Common friction points across digital journeys and how to address them
- Balancing digital convenience with the personal service that defines mutuals
- Practical ways to improve member experience without large-scale transformation
This webinar is designed for leaders and decision-makers within building societies and credit unions, including those responsible for:
- Digital transformation
- Customer and member experience
- Retail banking
- Product
- Innovation
- Operations
- Strategy
Sandstone Technology
Complete end-to-end solutions for your financial institution. Providing forward-thinking banking solutions for financial institutions to increase customer retention and customer experience, whilst helping to solve the increasing internal and external pressures faced by today's BFSI sector.
Event Summary
- Tuesday, 8 September 2026
- 10:00 - 10:45
- Eisha.mahmood@sandstone-tech.com
- Free to attend
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