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  • calender-icon Event
  • Posted: 16 Oct 2026

The Intelligent Workplace for Building Societies | From SLAs to Member Outcomes:

The digital friction your members feel, and why IT can’t see it

12
Nov
2026

Book your place
  • Calender-Icon Time: 10:00 - 10:45
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: SCC
  • Currency-Icon Free to attend
A free webinar hosted by SCC  


Building societies are under pressure to modernise technology while maintaining the trusted, personal service that members value most.


Yet digital friction often remains hidden. Traditional IT metrics may show systems are performing well, while colleagues continue to experience slow devices, application issues and inefficient processes that impact productivity, increase costs and ultimately affect member experience. 

SCC work with eight of the UK’s ten largest building societies, bringing sector experience to this conversation. Join this session to discover how an Intelligent Workplace approach can help identify and remove digital friction through experience data, AI, automation and lifecycle management to move from reactive support to continuous improvement, without losing the personal service your members trust.

Event Summary

  • Thursday, 12 November 2026
  • 10:00 - 10:45
  • mark.tyrrell@scc.com
  • Free to attend

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