The spring edition of Society Matters focuses on technology and innovation - we explore where the opportunities might lie, and how organisations can implement technology that enhances the member experience.

Read online here

Download and read (single page version here)
 

In this edition:

 

• Building a mutual future through collaboration - Sarah Harrison, CEO, BSA
• Supporting innovation in the mutual sector - Colin Payne, Financial Conduct Authority
• Nationwide leads the way in speeding up the homebuying process - Henry Jordan, Nationwide
• Why saving should feel like winning again - Mike Saraswat, Stoa
• Designing payments for how customers really save - Janice Barber, Yorkshire Building Society
• From AI experimentation to production: Smarter governance, faster innovation - Leigh Bates, Trish Ani, Hugo Russeau, PwC
• Powering positive change: a customer-led retrofit project - Sammie Boon, Newbury Building Society
• Agentic AI in lending: Unlocking speed, scale and better decisions - Grace Ge, Publicis Sapient
• How Smart Data could transform homebuying - Maria Harris, Open Property Data Association
• Trust isn't a strapline. It's a verdict - Sally Gaudion, Nottingham Building Society
• Raising capital the mutual way - Nigel Turner, Ecology Building Society
• Communicating climate risk - Laura Magezi, BSA
• Navigating the UK Government's Fraud Strategy: A call to action for building societies - Daniel Apple and Stephanie Kattah, Deloitte