• calender-icon Event
  • Posted: 01 Apr 2025

From Friction to Flow: How Digitalisation Transforms CX & Compliance

29
Apr
2025

  • Calender-Icon Time: 10:00 - 11:00
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: LexisNexis Risk Solutions
  • Currency-Icon Free to attend

A free webinar hosted by LexisNexis® Risk Solutions

Financial Institutions are up against the ongoing challenges that onboarding and customer delivery can present, from fragmented workflows to clunky applications.


On the one hand customer expectations on seamless user experiences are higher than ever, regardless of whether they go direct or via brokers. Meanwhile, pressures to comply with increasing regulatory requirements (e.g. Consumer Duty, Economic Crime legislation) add further pressure to companies to prepare themselves accordingly. 

As the pressure of these factors increases, banks and building societies must adapt to thrive in this ever-evolving environment. 

How are leading firms adapting to solve these challenges through digitalisation? Join us as we shine a light on:

  • Onboarding - rethinking the customer experience with seamless compliance controls factored in.
  • Operations -  document collection and handling, collating information in a centralised location enabling single decisioning.
  • Orchestration - gaining a 360-degree view of customers to offer tailored journeys and give fraud teams the platform they need to efficiently manage the necessary controls.
  • Agility - keeping pace with new regulatory requirements and growing customer expectations, with the ability to transform without taking on excessive IT transformation projects.

Speakers:
Moderator – Aaron Harvey, Commercial Director, LexisNexis® Risk Solutions
Rob Stronach, Co-Founder & Chief Client Officer, Mast
Katarina Pranjić, Head of Regulation and Policy, Economic Crime, LexisNexis® Risk Solutions

The webinar will be hosted via BigMarket webinar platform.


LexisNexis® Risk Solutions provides customers with decision tools that combine public and industry-specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency.

We use the power of data and advanced analytics to help our customers make better, timelier decisions. Our innovative solutions help protect society by enabling organisations to manage risks like identity theft, fraud, money laundering and terrorism, and prevent financial crimes.

Our technology unites physical identity attributes, including name, address and date of birth, with behavioural biometrics and a powerful contributory database of digital identity intelligence, electronic devices and associated digital personas. Combined, these tools enable organisations to make more reliable and accurate fraud and risk decisions.

Event Summary

  • Tuesday, 29 April 2025
  • 10:00 - 11:00
  • Free to attend

You may also be interested in...

BSA Card
  • BSA.PressRelease Press Release
  • Savings

Open letter to the Chancellor - Cash ISAs

Open letter to the Chancellor highlighting the importance of retaining the Cash ISA limit

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Treasury risk and balance sheet management

Due to popular demand, we now offer three tiers of treasury management training for BSA Members, Associates and Non-members. The courses will be repea...

BSA Card
  • BSA.Event Event
  • Mortgages & Housing

Annual meet-up for mortgage professionals

The 2025 Annual Mortgage Meet-up will be taking place in London on Thursday 25th September. Featuring expert industry speakers this popular full-...

BSA Card
  • BSA.Event Event
  • People

Women's Leadership Programme - "The Becoming Journey®"

Taking place between 12 Sept. - 3 Dec. 2025

BSA Card
  • BSA.IndustryResponse Industry Response
  • Prudential Regulation

BSA Responses to FSCS Deposit Limit Consultation CP4/25

The BSA's response to CP4/25 - Depositor Protection

BSA Card
  • BSA.Event Event
  • Conduct Risk & Regulation

Secretaries seminar

The role of a society secretary can be very broad. Beyond the core duties of preparing for board meetings and AGM and minute taking, secretaries are i...