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  • calender-icon Event
  • Posted: 12 Apr 2024

Identifying and Supporting Vulnerable Customers under Consumer Duty using AI and Data

06
Jun
2024

Book your place
  • Calender-Icon Time: 11:00 - 12:00
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: Kerv
  • Currency-Icon Free to attend

A free webinar hosted by Kerv

Finance organisations are subject to the FCA’s new consumer duty regulation, which means every contact centre has a responsibility to identify and support vulnerable consumers. This important task can be streamlined and enhanced by AI and data capabilities.


Join our upcoming webinar to discover how your organisation can excel in meeting this new essential duty.

We will be covering

  • How to make sure agents give vulnerable customers a fair experience, every time.
  • The tools and technologies that can help with identifying vulnerable customers and serving them correctly based on historic data.
  • Hear how Skipton Building Society plan to use Speech and Text analytics to identify and track vulnerable customers
  • Linking CX and CRM for Consumer Duty best practice: a live demonstration of Genesys Cloud integrated with Microsoft Dynamics 365. 

Speakers:


agenda.png  Date:
  Thursday, 6th June 2024

sessions-(1).png  Timings:
  11:00 - 12:00

Currency-image.png  Cost:
  Free to attend

register.png  Register: 
  Complete the online form to secure your place.
          
contact.png  Contact:
  Please direct any enquiries to Jas Bansal - jas.bansal@kerv.com

At Kerv, we leverage the power of technology to help our customers stay ahead, providing end-to-end cloud solutions and digital transformation.

 

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