-
Event
- Posted: 12 Apr 2024
Identifying and Supporting Vulnerable Customers under Consumer Duty using AI and Data
06
Jun
2024
-
Time: 11:00 - 12:00
-
Location: Webinar
-
Organised By: Kerv
-
Free to attend
-
Share this page
Share this link via
-
-
Copy URL
-
Subscribe for Event & Training update
-
Kerv
A free webinar hosted by Kerv
Finance organisations are subject to the FCA’s new consumer duty regulation, which means every contact centre has a responsibility to identify and support vulnerable consumers. This important task can be streamlined and enhanced by AI and data capabilities.
Join our upcoming webinar to discover how your organisation can excel in meeting this new essential duty.
We will be covering:
- How to make sure agents give vulnerable customers a fair experience, every time.
- The tools and technologies that can help with identifying vulnerable customers and serving them correctly based on historic data.
- Hear how Skipton Building Society plan to use Speech and Text analytics to identify and track vulnerable customers
- Linking CX and CRM for Consumer Duty best practice: a live demonstration of Genesys Cloud integrated with Microsoft Dynamics 365.
Speakers:
Date:
Thursday, 6th June 2024
.png "sessions-(1).png")
Timings:
11:00 - 12:00
Cost:
Free to attend
Register:
Complete the online form to secure your place.
Contact:
Please direct any enquiries to Jas Bansal - jas.bansal@kerv.com
At Kerv, we leverage the power of technology to help our customers stay ahead, providing end-to-end cloud solutions and digital transformation.
Event Summary
- Thursday, 6 June 2024
- 11:00 - 12:00
- Free to attend
You may also be interested in...
-
Research & Reports
- Savings
Understanding the role of savings in building longer-term financial security
A research report from the Personal Finance Research Centre, University of Bristol.
-
Research & Reports
- Savings
Understanding the role of savings in promoting positive wellbeing
A research report from the Personal Finance Research Centre (PFRC), University of Bristol
-
Press Release
- Savings
£2,000 in savings reduces the odds of falling behind on bills by 60% – but even small amounts can make a difference
Households with £2,000 in savings are around 60% less likely to fall behind on household bills, according to new research from the University of Brist...
-
Press Release
- Savings
UK faces financial wellbeing crisis
New research by the Building Societies Association BSA), as part of UK Savings Week, reveals the ongoing cost-of-living pressures are not just hitting...
-
Event
- Audit & Taxation
Risk, regulatory, audit and accounting seminar
After a successful in-person event in 2024, and responding to delegate feedback, this year's annual update will once again take place in Birmingham. ...
-
Press Release
- Savings
UK faces financial wellbeing crisis
New research by the Building Societies Association BSA), as part of UK Savings Week, reveals the ongoing cost-of-living pressures are not just hitting...
