• calender-icon Event
  • Posted: 12 Apr 2024

Identifying and Supporting Vulnerable Customers under Consumer Duty using AI and Data

06
Jun
2024

  • Calender-Icon Time: 11:00 - 12:00
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: Kerv
  • Currency-Icon Free to attend

A free webinar hosted by Kerv

Finance organisations are subject to the FCA’s new consumer duty regulation, which means every contact centre has a responsibility to identify and support vulnerable consumers. This important task can be streamlined and enhanced by AI and data capabilities.


Join our upcoming webinar to discover how your organisation can excel in meeting this new essential duty.

We will be covering

  • How to make sure agents give vulnerable customers a fair experience, every time.
  • The tools and technologies that can help with identifying vulnerable customers and serving them correctly based on historic data.
  • Hear how Skipton Building Society plan to use Speech and Text analytics to identify and track vulnerable customers
  • Linking CX and CRM for Consumer Duty best practice: a live demonstration of Genesys Cloud integrated with Microsoft Dynamics 365. 

Speakers:


agenda.png  Date:
  Thursday, 6th June 2024

sessions-(1).png  Timings:
  11:00 - 12:00

Currency-image.png  Cost:
  Free to attend

register.png  Register: 
  Complete the online form to secure your place.
          
contact.png  Contact:
  Please direct any enquiries to Jas Bansal - jas.bansal@kerv.com

At Kerv, we leverage the power of technology to help our customers stay ahead, providing end-to-end cloud solutions and digital transformation.

 

Event Summary

  • Thursday, 6 June 2024
  • 11:00 - 12:00
  • Free to attend

You may also be interested in...

BSA Card
  • BSA.Event Event
  • Financial Crime

Financial crime prevention seminar

This full-day event in Leeds provides BSA members with expert briefings on current key risk areas in financial crime to help them review and focus the...

BSA Card
  • BSA.Event Event
  • People

Women's Leadership Programme - "The Becoming Journey®"

Taking place between 12 Sept. - 3 Dec. 2025

BSA Card
  • BSA.Event Event
  • Prudential Regulation

An introduction to treasury management

Due to popular demand, we now offer three tiers of treasury management training for BSA Members, Associates and Non-members. The courses will be repea...

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Advanced treasury risk and balance sheet management

We now offer three tiers of treasury management training for BSA Members, Associates and Non-members. The courses will be repeated throughout the year...

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Risk appetite training for credit unions

This course has been postponed. Please contact the events team if you're interested in attending a future course. With increasing regulatory focus ...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Mortgages & Housing

BSA response to FCA CP25/11: Mortgage Rule Review

The BSA welcomes the opportunity to comment on the Mortgage Rule Review.

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Treasury risk and balance sheet management

Due to popular demand, we now offer three tiers of treasury management training for BSA Members, Associates and Non-members. The courses will be repea...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Prudential Regulation

BSA Responds to CP2/25 proposals to increase threshold for leverage ratio framework

The BSA responds to the PRA's CP2/25

BSA Card
  • BSA.Event Event
  • Prudential Regulation

Treasury management training for credit unions

This course has been postponed. Please contact the events team if you're interested in attending a future course. The objective of the course is to...