Guest blog: Essential approaches to Cloud Governance and Compliance for Building Societies and other Mutuals

Guest blog by James Fox, Director, Enterprise Cloud Transformation, Protiviti

Cloud computing has revolutionised the way businesses operate, offering unprecedented scalability, flexibility, and cost-efficiency. However, for financial services organisations in the UK, cloud adoption requires careful consideration of governance and compliance measures. This article explores approaches to cloud governance and compliance, specifically focusing on key UK regulations relevant to financial services organisations, including building societies and mutuals.

Effective cloud governance enables organisations to maintain control, mitigate risks, and ensure regulatory compliance. Key approaches to cloud governance include:

  1. Cloud Strategy: Developing a well-defined cloud strategy aligned with business objectives, risk tolerance, and compliance requirements is essential. It should outline the organisation's cloud adoption roadmap, preferred cloud models (public, private, or hybrid), and the selection of cloud service providers (CSPs).

  2. Cloud Risk Assessment: Conducting a comprehensive risk assessment is crucial to identify potential threats and vulnerabilities associated with cloud adoption. This assessment should evaluate data security, privacy concerns, regulatory compliance risks, and the financial impact of potential incidents.

  3. Vendor Management: Implementing a robust vendor management program ensures the selection of trustworthy and compliant CSPs. Due diligence should be conducted to assess the provider's security measures, data protection practices, regulatory compliance, and track record in serving financial services organisations.

Cloud Compliance

Compliance with regulatory requirements is of paramount importance for building societies and mutuals. In the UK, several key regulations, and guidelines impact cloud governance. Some notable regulations and steps to ensure compliance include:

1. Financial Conduct Authority (FCA) Guidelines Link to FCA website:
  • The FCA provides regulatory guidelines and expectations for financial services organisations regarding the use of cloud services.

  • Firms must ensure that outsourcing to the cloud does not impair their ability to meet regulatory requirements or compromise the security of sensitive data.

  • The guidelines emphasise the need for effective governance, risk management, and oversight when adopting cloud technologies.

2. Data Protection Act 2018 and General Data Protection Regulation (GDPR) Link to legislation Link to GDPR text:
  • The Data Protection Act 2018 and GDPR impose strict requirements on the processing, storage, and transfer of personal data.

  • Organisations must conduct thorough due diligence to ensure that cloud service providers adhere to appropriate data protection standards.

  • Financial services organisations must ensure compliance with these regulations when utilising cloud platforms to handle personal data.

3. Prudential Regulation Authority (PRA) Requirements Link to PRA website:
  • The PRA sets regulations and expectations for the risk management and resilience of financial services organisations.

  • Firms should assess and manage the risks associated with cloud adoption and maintain appropriate business continuity and disaster recovery plans.

  • Cloud adoption should align with the PRA's operational resilience and business continuity requirements.

Steps for Ensuring Compliance with UK Cloud Regulations:

1. Conduct a Risk Assessment:
  • Highlight the specific risks related to data security, privacy, regulatory compliance, and business continuity.

  • Identify and assess the risks associated with cloud adoption, considering regulatory requirements and organisational needs.

2. Perform Thorough Due Diligence on Cloud Service Providers:
  • Ensure that the selected providers have appropriate data protection measures in place and align with relevant regulatory requirements.

  • Evaluate cloud service providers based on their security protocols, certifications, compliance track records, and data protection practices.

3. Establish Robust Data Protection Measures:
  • Implement appropriate access controls, data classification frameworks, and monitoring systems to safeguard sensitive information.

  • Implement strong data encryption methods to protect data at rest and in transit.

4. Develop Comprehensive Cloud Contracts and SLAs:
  • Ensure that contracts address data ownership, data protection, regulatory compliance, incident response, and service level agreements (SLAs).

  • Negotiate contracts that clearly define the responsibilities and obligations of both the financial services organisation and the cloud service provider.

5. Implement Effective Security and Privacy Controls:
  • Implement privacy controls, such as data minimisation and user consent mechanisms, to ensure compliance with data protection regulations.

  • Establish robust security measures, including multi-factor authentication, intrusion detection systems, and security incident response procedures.

6. Maintain Ongoing Monitoring and Auditing:
  • Implement incident response plans and conduct penetration testing to assess the security and resilience of the cloud platforms.

  • Regularly monitor the cloud environment to detect and respond to security threats and vulnerabilities promptly.

7. Train Employees and Foster a Culture of Compliance:
  • Regularly update training programs to keep employees informed of evolving regulatory requirements.

  • Provide comprehensive training programs to employees on data protection, regulatory compliance, and cloud security best practices.


Cloud governance and compliance are paramount for building societies and mutuals. By following key approaches to cloud governance, such as defining a cloud strategy, conducting risk assessments, and implementing robust vendor management, societies and mutuals can ensure effective control and mitigate risks associated with cloud adoption. Furthermore, complying with UK regulations, including those set forth by the FCA, GDPR, PRA, and adopting cloud-specific standards, is crucial to maintaining data security, protecting customer privacy, and meeting legal obligations. By adopting these measures, building societies and mutuals can harness the benefits of cloud computing while safeguarding their operations and maintaining regulatory compliance.

Find out more

Please contact James Fox james.fox@protiviti.co.uk or Karen Smith karen.smith@protiviti.co.uk and follow our Protiviti UK page for more content.

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