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The Future of Member Experience: What UK Building Society Members Expect in 2026

A free webinar hosted by BSA Associate, Sandstone Technology     Join Sandstone Technology for an interactive webinar exploring evolving member expectations, the mutual advantage, and the role of digital in delivering exceptional member experiences. Member expectations are evolving rapidly. While building societies continue to be recognised for their trust, service and community focus, today's members increasingly expect seamless, intuitive digital experiences that match those offered by other financial institutions and digital-first brands. In this session, we’ll explore: How member expectations are changing and what is driving them The role of digital in delivering a seamless, member-first experience Where building societies can differentiate from high street banks and challengers Common friction points across digital journeys and how to address them Balancing digital convenience with the personal service that defines mutuals Practical ways to improve member experience without large-scale transformation Who Should Attend? This webinar is designed for leaders and decision-makers within building societies and credit unions, including those responsible for: Digital transformation Customer and member experience Retail banking Product Innovation Operations Strategy Please note: Registration for this event will open in August Sandstone Technology Complete end-to-end solutions for your financial institution. Providing forward-thinking banking solutions for financial institutions to increase customer retention and customer experience, whilst helping to solve the increasing internal and external pressures faced by today's BFSI sector.
08 Sep 26

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Knowledge sharing and educational events for building societies that increase awareness of business issues and provide the tools and skills that industry professionals need to develop their roles. Many of our events are open to other mortgage lenders and product providers.
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Over 25million

members served by our sector

The voice for 49

UK Building Societies & Credit Unions

6 savers for every borrower

£385 billion

held by Building Societies in residential mortgages

Championing and supporting its Members, since 1869

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We represent all 42 UK building societies, together with some of the larger credit unions
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Innovation with purpose: Strengthening customer relationships
Society Matters magazine

Innovation with purpose: Strengthening customer relationships

Society Matters - Spring 2026

The spring edition of Society Matters focuses on technology and innovation - we explore where the opportunities might lie, and how organisations can implement technology that enhances the member exper...
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