Covers a range of topics relating to mortgages and the wider housing market.
Covers issues relating to savings accounts and payments.
Covers developments in conduct of business regulation
Covers issues relating to the corporate governance and constitution of building societies.
People related matters such as talent development, apprenticeships and diversity.
Internal and external accounting assurance and matters relating to tax.
The regulation and supervision of firms to ensure their safety and soundness under the remit of the Prudential Regulation Authority.
A new legal aid scheme to support borrowers at risk of repossession (member only content).
A wide range of statistics relating to the UK mortgage and housing markets.
Research, analysis and guidance about our members and the issues that affect them.
Retail savings data including net receipts and deposits, ISAs and interest rates.
Operational and financial information about building societies. Includes AGM & financial results and remuneration details.
Submission and publication deadlines for BSA data and reports.
Mortgage approvals pick up & further cut to Bank Rate expected this year.
News and views on topical issues from the BSA and guests.
View our latest press releases and comment here.
The BSA's quarterly magazine covers whats happening in the world of building societies, credit unions and the wider financial services sector.
A quarterly survey that assesses consumer sentiment regarding the UK property market.
View biographies and download photos of the BSA's key spokespeople
BSA speeches from events and seminars
View the latest webinars, training and other events open to members, associates and other stakeholders
View our latest BSA Annual Conference and comment here.
View our latest Past events & summaries and comment here.
Learn how to promote your event to the BSA's membership.
Treasury risk and balance sheet management (6th November 2024)
Find factsheets on mortgages, savings and the building society sector.
Track building societies that no longer exists and get a link to its successor's website.
Find mortgage instructions and specific requirements setting out individual building society policies.
The UK Savings Week campaign aims to get people engaged in saving.
Toolkits to develop Workplace Savings are available here.
Here you can find our publications, responses to consultation documents, mortgage instructions, statistics and sector job vacancies.
Find out more about the BSA and the sector.
Contact details for each of our 49 members.
Our Associate members include a wide range of companies from insurers, banks, accountants, solicitors, and other business suppliers to BSA members.
View biographies and download photos of our key spokespeople
Vacancies for senior management, executive and other positions at the BSA and its member organisations
Find out the wide range of benefits of joining the BSA as an associate member.
The Building Societies Association is the voice of the UK's building societies.
Two half-day sessions on 5 & 6 June 2024
Being able to recognise vulnerabilities and to respond to individual situations is becoming even more important as the rapidly rising cost of living creates new vulnerabilities for our customers such as debt or lower financial resilience while making other situations such as illness, abuse or de-stabilising life events more difficult to manage.
The FCA’S “Guidance for firms on the fair treatment of vulnerable customers” published in February 2021 requires that firms should ensure that their staff have the skills and capability to recognise and respond to the needs of vulnerable customers to achieve good outcomes for them and the recent FCA letter to financial services CEO's in June 2022 on supporting customers affected by the rising cost of living has reinforced their expectations.
The course will be delivered digitally over two half-days and will be led by an expert Samaritans facilitator using a variety of tools to encourage interaction and group learning. This course will help participants to:
Who should attend?
This course is aimed at anyone who has contact with vulnerable customers, service users – or colleagues – on a daily basis; and will help them to manage those conversations effectively with confidence and sensitivity.
"The course was fantastic and well structured. I learnt a lot from Chris and from other participants, and I am excited to share with my colleagues the techniques and information that I have learnt."
"Very good training that will come in useful in our day to day activities and to help support our customers."
"Brilliant! Was really friendly and comfortable environment to discuss what can be a very difficult subject. Never was forced to do anything I didn’t want to do which encouraged me to join in more."
(Delegate feedback from our 2023 courses)
Dates:
5 & 6 June 2024
Timings:
09:30 - 12:30 each day
Cost:
£385 per delegate (VAT exempt) - BSA Members only
Register:
Complete the online form to secure your place.
(Registration closes at 4pm on Tuesday 4th June 2024)
Contact:
Please direct any enquiries to: events@bsa.org.uk
Cancellation policy
The BSA strongly supports the principle of charging a fee to CMCs.
Our response to FCA GC23-2